Technical Writer - Intern
Since 1975, MAXIMUS has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. MAXIMUS delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, MAXIMUS is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.
Job Description Summary
Technical Writing - InternJob SummaryMAXIMUS, Inc., provider of innovative health and human services across the United States and around the world, seeks a technical writing intern. This position reports to the manager of IT Knowledge Management. The Technical Writing Intern works with the MAXIMUS IT Knowledge Management team to create and revise technical documentation in support of MAXIMUS IT activities and goals. The Intern experiences a real-world professional environment, including project planning, collaboration with subject matter experts, and use of online tools.Internship location332 Minnesota Street, Saint Paul, Minnesota 55101. This position is expected to work on site most of the time, although some remote work may be approved by management.Job Duties and Responsibilities:? Obtain necessary information for document content by conducting independent research and by meeting with subject matter experts (SMEs) and other stakeholders.? Gather, analyze, and compose technical information for a variety of documents including policies, processes, procedures, knowledgebase articles, and training presentations.? Help create documentation schedules, including review and sign-off dates, and track work to meet dates.? Format, edit, and perform quality assurance on your own work and the work of others.? Receive text from technical staff and rewrite documentation in a clear and concise style.? Apply editorial and visual standards for documents.? Collaborate with project managers and project leads.? Maintain and organize intranet websites.? Create training materials.? Complete all other duties as assigned.Education and Requirements:? Currently enrolled in a full-time degree program, pursuing a bachelor's degree in a communications-related field (such as technical communication or English)? Excellent English language technical writing and editing skills, familiar with Chicago Manual of Style or similar style manuals? Proficiency with Microsoft Office/Office 365 applications? Effective interpersonal and communication skillsPreferred? Experience writing and producing a variety of document formats, including policy, process, procedure, knowledge articles, training, business communications? Experience administering websites or blogs (such as SharePoint, WordPress, Squarespace)? Experience producing presentations using Microsoft PowerPoint, video? Experience working in an IT operations organization? Proven ability to manage multiple competing priorities and deliver high-quality results in a fast-paced environment
Essential Duties and Responsibilities:Minimum Requirements:- High School diploma with 0- 2 years of experience.- May have additional training or education in area of specialization.- Works on assignments that are routine in nature, with responsibilities easily learned on the job.- Acquires job skills and learns applicable policies and procedures to complete routine tasks.- Able to read, understand & perform assignments within prescribed guidelines.- Communicates routine information in a clear and accurate way with internal & external contacts.
EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.