glassdoor sales-marketing windows support engineer - remote and field support

Windows Support Engineer - Remote and Field Support

A well-established IT Services Firm, with nearly 900 clients nationwide, is seeking an experienced Windows Support Engineer to service their Kentucky clients. This would involve working remotely from home as well as making field visits as needed to clients in your area (field work would be about 20-25% of the time).This is a fantastic company that grew to nearly 900 clients by word of mouth only. Employees love working for this company and have voted their preference with their longevity and very low employee turnover. The company provides excellent pay and benefits (insurance, vacation, 401K, etc.).
We need a tech savvy IT professional who is able to deal with diverse technical environments via systems engineering, administration and troubleshooting. If you are the person that other people seek out for technical advice, then this is the position for you. We are seeking a Level 2/3 support engineer that is very comfortable dealing with Level 2 and minimal level 3 issues. Experience working for a Managed Service Provider is a plus.
Seeking a highly motivated individual that is self-directed, energetic and driven to meet the needs of the customer. You should be someone that enjoys customer service and making the client happy. Responsibilities include the support, administration, and maintenance of desktops, laptops, servers and some light networking. You will work with the latest technologies performing configurations, support of operating systems and applications; participate in remote and on-site systems administration; and production support activities.
  • Competency in supporting, diagnosing, troubleshooting computer systems, software and networking issues on PCs and related equipment
  • Windows Desktop Operating Systems
  • Windows Servers
  • Enterprise Antivirus Software (Symantec, McAfee)
  • Active Directory and Group Policy
  • MS Exchange
  • VMWare
  • Printer Administration
  • MSP (Managed Service Provider) experience a huge plus
  • Excellent people skills (you need to really have excellent people skills as you will be representing the company)
  • Ability to concisely describe or summarize a problem and steps taken to diagnose and resolve it, in writing
  • Ability to deal with a diverse population
  • Willingness and ability to learn new skills and technical information
  • Responsibility and reliability
  • Ability to prioritize and perform triage
  • Discretion and good sense in dealing with clients
  • Determination to see a problem through to its resolution
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