Remote Customer Support Reps
- *job details:**
+ salary:$15 per hour
+ date posted:Wednesday, March 18, 2020
+ experience:Entry Level
+ job type:Temporary
+ industry:Administrative and Support Services
- *job description**
Now Hiring Seasonal Remote Customer Service Representatives in San Antonio!!
The CSR positions provides non-clinical support for the policies and procedures ensuring best and most appropriate treatment, care or services for members.
As a CSR you will be part of our fast paced Clinical Call Center where you will engage with providers on a daily basis, answering about 30-50 calls per day where you will assist providers with determining the service they will be providing to a member requires authorization or referral; the provider may be calling in to get status of an authorization; the provider may be calling in to provide clinical information for a pended authorization.
Take inbound calls to engage members and/or providers to verify clinical information
Handle customer inquiries both telephonically and by fax
Document all call information according to standard operating procedures and attach clinical information when necessary
Identify and escalate issues
Working hours: 8:00 AM - 5:00 PM
HS Diploma or equivalent
Excellent written and verbal communication skills
Ability to multitask within several computer systems while on the phone
Must be able to type while taking calls
Proficiency in Microsoft Office applications, including Word and Excel
Must have accessibility to high speed DSL or Cable modem for a home office (Satellite internet service is NOT allowed for this role); recommended speed is 20Mx1M
Proficient utilizing electronic medical record and documentation programs
Proficient and/or experience with medical terminology and/or ICD-10 codes
Prior member service or customer service telephone experience desired
Experience with Utilization Review and/or Prior Authorization, preferably within a managed care organization
Please apply online or email resumes directly to [email protected] for immediate consideration.
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