glassdoor sales-marketing remote customer support reps

Remote Customer Support Reps


Remote Customer Support Reps
  • *job details:**
+ location:Green Bay, WI

+ salary:$15 per hour

+ date posted:Wednesday, March 18, 2020

+ experience:Entry Level

+ job type:Temporary

+ industry:Administrative and Support Services

+ reference:S_854404
  • *job description**
Remote Customer Support Reps

Now Hiring Seasonal Remote Customer Service Representatives in San Antonio!!

The CSR positions provides non-clinical support for the policies and procedures ensuring best and most appropriate treatment, care or services for members.

As a CSR you will be part of our fast paced Clinical Call Center where you will engage with providers on a daily basis, answering about 30-50 calls per day where you will assist providers with determining the service they will be providing to a member requires authorization or referral; the provider may be calling in to get status of an authorization; the provider may be calling in to provide clinical information for a pended authorization.

Responsibilities:

Take inbound calls to engage members and/or providers to verify clinical information

Handle customer inquiries both telephonically and by fax

Document all call information according to standard operating procedures and attach clinical information when necessary

Identify and escalate issues

Working hours: 8:00 AM - 5:00 PM

Skills:

HS Diploma or equivalent

Excellent written and verbal communication skills

Ability to multitask within several computer systems while on the phone

Must be able to type while taking calls

Proficiency in Microsoft Office applications, including Word and Excel

Education:

High School

Experience:

Entry Level

Qualifications:

Must have accessibility to high speed DSL or Cable modem for a home office (Satellite internet service is NOT allowed for this role); recommended speed is 20Mx1M

Proficient utilizing electronic medical record and documentation programs

Proficient and/or experience with medical terminology and/or ICD-10 codes

Prior member service or customer service telephone experience desired

Experience with Utilization Review and/or Prior Authorization, preferably within a managed care organization

Please apply online or email resumes directly to [email protected] for immediate consideration.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
special offer

Tired of browsing?

Get our smart newsletter. Fill your skills and let us send you only highly relevant offers, weekly.

Takes 1 minute to set up including this 25s video
Email example
x