glassdoor sales-marketing customer service representative (remote)

Customer Service Representative (Remote)


Are you
passionate about creating a memorable client
experience? Do you display genuine compassion,
empathy, and respect during your interactions with
others? Do you enjoy driving results and using your
creativity to solve client
problems?

Our Remote
Customer Service associates provide support to
internal and external clients in a fast-paced,
dynamic and efficient environment by answering
inbound calls. These associates are empowered to
solve problems accurately so that clients have an effortless
experience that results in first call resolution and delight.
This vital position has an impact on millions of clients
annually and utilizes a variety of software tools to navigate
client accounts, research and communicate effective solutions
while adhering to policies and
procedures.

Essential Duties
and Responsibilities:

Following is a
summary of the essential functions for this job. Other duties
may be performed, both major and minor, which are not
mentioned below. Specific activities may change from time to
time.

1. Deliver world
standard client service by answering inbound client calls
timely, accurately, professionally and courteously. Maintain
required performance standards in quality, occupancy,
attendance, promptness and identifying client needs. Assist in
the resolution of client
complaints.

2. Ensure the
security of client information

3. Identify
possible identity theft and fraud and escalate for client
follow-up and risk mitigation.

4. Provide high
quality service through efficient and effective client
service

5. Assess client
needs and suggest products and
services.

6. Accurately
track the call reason for training, forecasting and
trending purposes.

7. Suggest
changes to improve communications and business
efficiencies.

Requirements



1. High school
diploma or equivalent

2. Strong
interpersonal skills to fully identify the need and resolve
while minimizing client effort

3. Basic computer
navigation and keyboarding skills, including ability to
multi-task and navigate between multiple
systems

4. Good written
communication skills to include accuracy and relevant client
information

5. Ability to
work with confidential information in a professional
manner

6. Ability and
willingness to work a flexible schedule/overtime, as
needed

7. Ability to
adapt to change and work in a fast paced
environment

8. Ability to
work from productively and self
govern

9. Home office
that is noise & distraction
free

special offer

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