indeed sales-marketing customer service representative

Customer Service Representative


We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. You must be genuinely excited to help customers. You must be patient, empathetic, and passionately communicative. Customer feedback is priceless, and you should be able to gather that for us. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

Manage large amounts of incoming calls

Generate sales leads

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

Skills

Proven customer support experience or experience as a client service representative

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

High school degree

Job Types: Full-time, Part-time

Salary: $15.00 to $117.00 /hour

Experience:

  • customer service: 3 years (Preferred)

Education:

  • High school or equivalent (Preferred)

Additional Compensation:

  • Bonuses

Work Location:

  • One location

Benefits:

  • Work from home
  • Flexible schedule
  • Professional development assistance

Communication method(s) used:

  • Phone

Hours per week:

  • 10-19
  • 20-29
  • 30-39

Job Duties:

  • Answer incoming customer inquiries
  • Collaborate with management teams to stay updated on new products, services, and policies
  • Engage with clients in a friendly and professional manner while actively listening to their concerns

Schedule:

  • Monday to Friday
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