linkedin sales-marketing it customer service representative

IT Customer Service Representative


**If you are interested, please email your most up to date resume to [email protected]**



Start Date: ASAP

Contract Length: 1 year with the possibility to extend or go perm (This assignment is anticipated to last 12 months; however, Apex Systems cannot guarantee the length of this assignment.)

Shift: Flexible to work a 1st, 2nd, or 3rd shift

Pay: $13/hr

 

Principal Duties and Responsibilities:

  • Operator Services provides responsive operator communications to meet specific needs of employees, partners, and customers.
  • The operator responds to requests for information and directory assistance to government officials, customers and the media.
  • The operator provides after hours coordination for emergency crews, executives, and management personnel; operators are emergency and priority support to overseas and remote site personnel.

 

Required Skills and Competencies:

  • Basic computer skills: Web searching, Windows, and Outlook
  • At least 40 WPM typing speed
  • Professional customer service
  • Dependability
  • Data entry
  • Active listening
  • Flexibility
  • Ability to work positively while working with a diverse customer base
  • Ability to work under pressure
  • Problem solving
  • Decision making
  • Web site knowledge – will learn
  • Providing Support for a 24x7x365 team, candidates need to be open to working first, second, and third shifts including weekends and holidays

 

 

*Please note that as a contract employee of Apex Systems, you’d be eligible for health, dental, vision, and life insurance; direct deposit, weekly pay, and our referral program*

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