sales-marketing customer support specialist

Customer Support Specialist

Previous experience working in the solar industry strongly preferred.

Semper Solaris, the fastest growing leader in the Residential Roofing and Solar Installation industry, is looking for an organized and motivated Customer Support Specialist to work in our Solar Service Department at our El Cajon location. Our company is rapidly growing with several locations expanding all across California. Semper Solaris provides roofing and re-roofing services, and installs solar power systems. Our commitment to excellence has earned us an industry-wide reputation for being one of the top roofing and solar companies in California.

Duties and Responsibilities
  • Scheduling service appointments for customers
  • Creating and configuring monitoring portals for customer solar systems online
  • Monitoring performance of solar systems
  • Conducting weekly follow ups with customers via phone
  • Reporting and notating customer accounts
  • Conducting remote troubleshooting for customers
  • Locating/retrieving customer information on Salesforce and other CRMs as needed
  • Performing general office administration work and other tasks as assigned by manager
  • Education, Experience, and Skills
  • A minimum of 2 years of previous customer service experience required
  • General construction industry knowledge required, solar specific knowledge preferred
  • High school diploma or general education degree (GED) required; some college preferred
  • Professional communication skills (written and verbal) required
  • Ability to work with minimal supervision required
  • Previous troubleshooting experience a plus
  • Experience with Salesforce and Excel a plus
  • Experience with SolarEdge Portal, Sunpower Portal, or Enphase Portal a plus
  • Competitive hourly rate!
  • Full benefits package includes: Medical Dental Vision 401k Voluntary Life & AD&D Insurance H.S.A. Employee Assistance Program
  • Paid sick and vacation time
  • Career path opportunities for top performers!
  • Semper Solaris is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

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