glassdoor.com sales-marketing product support specialist

Product Support Specialist


Job Description

Do you want to work in a growing company that invests in its employees more than the average company? Punchbowl, the gold standard in online invitations, provides a fun, casual, and innovative environment where hard work is recognized and rewarded.

Some Punchbowl Perks:
  • Flexible, semi-remote work option
  • 100% healthcare coverage
  • A collaborative, open-office environment without the Boston commute
  • Roxxee, our very sweet office dog
  • Volunteer outings, Friday afternoon beer breaks, and plenty of Big League Chew
  • A start-up environment where you’ll learn a lot and get your hands dirty
We are looking for a Product Support Specialist to join our team in Framingham. This is a hybrid role of quality assurance and customer support. We’re looking for an energetic person who is ready for a new challenge and wants to work alongside great people. This is a hands-on position that will give you the opportunity to be involved in the day-to-day operation of our site andimpact the direction of the business.

Responsibilities:
  • Become an expert on the Punchbowl platform and our products
  • Provide general and technical support to our customers daily
  • Maintain and contribute to our site’s help center
  • Build an ongoing understanding of customer needs and issue trends to help resolve future issues and improve processes
  • Contribute ideas for product improvements
  • Perform daily quality assurance checks for essential site functions
  • Perform quality assurance testing and troubleshoot technical issues prior to product releases
Who you are:
  • You are bright, articulate and an excellent communicator
  • You enjoy the process of problem-solving and have a superior memory for details
  • You have experience dealing with customers via email and know how to make every customer happy (even if it is sometimes frustrating!)
  • You may have experience in product testing or quality assurance – if you don’t, you are excited to learn
  • You consider yourself web-savvy
  • You have enthusiasm and passion with readiness to join a startup
  • You live within a 45-minute drive of Framingham, MA
TO APPLY: Please send us a a one-page resume.

Company Description

Punchbowl is a small technology company that provides a fun, casual, and innovative environment for our employees where hard work is recognized and rewarded. We are focused on building products for the online invitation and digital greeting card market. Our best-in-class user interface is optimized for mobile, tablet, and desktop. Our online invitations feature the largest collection of licensed characters with exclusive content from Disney Consumer Products, Nickelodeon, Sesame Street, Chuck E. Cheese, and more.
special offer