glassdoor.com sales-marketing customer service representative

Customer Service Representative


Description

OfficeTeam is currently seeking Customer Service Representatives to support a large healthcare client in the Omaha, NE area in a WORK FROM HOME capacity. If you have atleast 6 months of customer service experience (call center, retail, restaurant), a high speed internet connection (specifics) and a dedicated work space in your home - you may qualify for this unique temporary Customer Service Representative opportunity within the quickly growing healthcare industry. Are you looking for a work from home opportunity where you can help others?

What you get to do everyday:

-Answer inbound calls through internet based phone technology

-Ask probing questions to health plan members to determine best next step

-Provide accurate information in response to member questions regarding health plan, pharmacy benefits etc.

-Provide excellent customer service to health plan members with a focus on empathy

-Work to provide "first call" resolution

-Ability to be supervised remotely including coaching and metrics management

Requirements

Prior customer service experience preferred, 6+ months

Experience in retail customer service such as Sales Associate, restaurant customer service such as Hostess or Server as well as fast food experience will qualify

Strong aptitude for technology including the ability to type 40-60 words per minute, ability to be successful working with dual monitors, internet based phone

Ability to meet metrics requirements including average call time, quality assurance checks etc.

OfficeTeam, a Robert Half Company, matches professionals in the administrative field on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you. Our personalized approach, innovative matching technology and global network with local market expertise help you find the legal opportunities that match your skills and priorities - fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets.

From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE's "Most Admired Companies" list every year since 1998.

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Contact your nearest OfficeTeam location at 888.490.4154 or visit www.roberthalf.com/jobs/officeteam to apply for this job now or find out more about other job opportunities.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2020 OfficeTeam. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans.

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**Salary:** $14.00 - $16.00 / Hourly

**Location:** Omaha, NE

**Date Posted:** April 17, 2020

**Employment Type:** Temporary

**Job Reference:** 02500-9502549531

**Staffing Area:** Office u0026 Administrative
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