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Technical Support Engineer - Windows Server & Desktop OS


Technical Support Engineer Windows Server & Desktop OS
This position is located in our Colorado Springs, CO office.
Company Overview:

Join our team
Looking for more than just a job? We like developing our people just as much as we like developing great products.

Ivanti is a global leader in IT systems and security management, service management, asset management, and mobility management solutions, and is experiencing significant growth worldwide. The company has received numerous awards for being a Top Place to Work. With tremendous growth and open positions around the globe, it's an exciting time to join Ivanti!
Competitive salary, matching 401k, snacks, team events, and flexible hours. Ivanti is a great place to work.

If youre passionate about what you do and are interested in developing solutions that make a difference and in having fun while doing it, Ivanti is the place for you!
Position Summary:

The Technical Support Engineer - User Workspace Management (UWM) provides technical support to our customers and re-sellers, answering complex questions on function and usage of products via the telephone and/or Internet. This position is a primary support liaison between our company and our customers providing a consistently excellent standard of customer assistance and service. Through strong technical skills and product knowledge the Support team works to resolve cases raised by effective troubleshooting, research and testing or for more complex issues work directly with back-line and development teams. As a Technical Engineer you are expected to proactively assist the team in driving key initiatives and ensuring the long-term success of our customers and the company. You may be required to represent the team across other functional areas within the company.
This position provides many opportunities for skills development and career growth, which Ivanti is committed to nurturing. It is a fantastic role to develop expertise in the range of Ivanti solutions, services & customers and the multiple technologies we interact with. Ivanti recognizes our valuable employees through career growth and progression.
Responsibilities
  • To provide support for Ivanti products, particularly UWM, to customers, partners and internal staff through troubleshooting and diagnosis
  • Make use of phone and remote access tools appropriately
  • Maintain team goals and objectives
  • Work as part of a team to progress customer cases
  • Ensure customer communication is timely, maintained and appropriate
  • To participate in and promote the creation and consumption of knowledge
  • Follow support processes
  • Continually build and maintain your own technical expertise to support customers and self-develop
  • Participate in focus activities as required such as backlog reduction
Qualifications:
  • Experience with Windows Server and Desktop administration
  • Experience with Active Directory, Group Policy, and User Profiles
  • Experience in IT with an emphasis on customer support
  • Strong technical troubleshooting skills
  • Excellent interpersonal and communication skills
  • Confident user of Microsoft Windows and common applications (Word, Excel etc.)
  • Understanding of Database and Server Technologies
  • Understanding of internet and network technologies
  • Excellent time management, multi-tasking and organizational skills
  • Self-motivated to develop technically
  • Ability to cope and work under pressure
  • Able to adapt quickly to change
  • Flexible and open approach
  • Must be able to work well with others as part of a team but at the same time able to work independently
Preferred Skills and Experience (nice to have, but not required):
  • Citrix and VMWare product knowledge or certifications
  • Microsoft Certified Professional (MCP, MCSA, MCSE or MCDBA)
  • CompTIA A+ / CompTIA Network+
  • Appsense Certified Professional
  • Some exposure to Mac or Linux
  • SQL and IIS experience
  • Technical blogging, knowledge article creation, forum contribution or web site creation
Education:
  • BS / BA Degree in IT, information systems or related field or equivalent work experience

At Ivanti, we are One. One Company, formed from many. One people, formed by an environment of mutual respect and trust made up by people working together without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by law. As a global company, we believe that diversity and inclusion among our team members is critical to our success and we proactively strive to recruit, develop and retain the best and brightest people from the most diverse candidate pools we can find all over the world.
External Recruiting Agencies/Vendors: Ivanti Software does not currently engage with external recruiting agencies and will not accept unsolicited resumes from any external agency. Unsolicited resumes submitted by agencies to Ivanti will become the property of Ivanti and may be contacted and engaged with directly. Ivanti maintains a preferred vendor list and only engages with these agencies from time to time. Ivanti has not agreed to pay placement or any other fee to companies who have not been specifically retained to conduct a candidate search.
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