glassdoor.com sales-marketing support

Support


Title:- L2 Support
Location:- Fargo, ND (Remote Till COVD-19)
Peramanent/Direct Hire

Job Skills:-
Diagnose, troubleshoot and replicate customer issues, research and identify
solutions to them.
Need Networking skills, Provide technical guidance and best practices as the
subject matter expert in our products.
Effectively communicate on a peer level with IT professionals within customer
accounts to quickly and accurately recommend and communicate solution
strategies.
Ensure proper recording of customer reported problems and maintaining status of
problem and problem resolution in case problem report tracking system.
Actively participate and proactively document customer questions, issues,
resolutions, and specific implementation scenarios in the knowledge database,
and tech pub forum.
Effectively document and communicate customer questions, issues, and
requirements to support management, product management and development.
Participate in the technical review process for new product launches.

Your Experience:-
Curious and a self-starter - when you hit an obstacle you research and
investigate until you solve it.
Highly organized - you can calmly juggle multiple tasks and priorities and keep
all the relevant people and systems updated as you go along.
A team-player - you'll need to be able to leverage entire GEC Team and work
with other cross-functional teams as needed and keep everyone informed.
Able to communicate complex ideas, concepts and technology.
Good network troubleshooting skills with the Fair understanding of TCP/IP, sub
netting, routing, VLANs, and protocols including HTTP1/2, DNS, SNMP, FTP.
Basic to intermediate level knowledge of LAN/WAN networking architecture, Load
Balance
Knowledge of Security Technologies and Protocols: Firewall, TLS/SSL, SSL
Good to have Knowledge of Enterprise Apps and Enterprise Security: IPSEC, PKI,
traditional overlay VPN technologies.
Good to have Knowledge of virtualization and hypervisors: VMware vSphere, MS
Hyper-V, KVM.
Linux skills, CCNA certification is an added advantage.
Good to have Knowledge of with cloud computing vendors: AWS, Azure, Google
Cloud.
Great passion for improving customer experience and in delighting customers by
helping them meet their desired outcomes.
special offer