indeed.com sales-marketing customer service representative (remote, knoxville area)

Customer Service Representative (Remote, Knoxville area)


Job Summary:

Responsible for promoting and selling Company products and services that

are both current and emerging. Uses a consultative sales approach to

ensure our customers receive the best value. Must be customer-focused

individuals, able to communicate effectively and display a professional

and positive demeanor. Works on straight forward tasks using established

procedures.

Employees at all levels are expect to:

- Understand our Operating Principles; make them the guidelines for how

you do your job

- Own the customer experience - think and act in ways that put our

customers first, give them seamless digital options at every touchpoint,

and make them promoters of our products and services

- Know your stuff - be enthusiastic learners, users and advocates of our

game-changing technology, products and services, especially our digital

tools and experiences

- Win as a team - make big things happen by working together and being

open to new ideas

- Be an active part of the Net Promoter System - a way of working that

brings more employee and customer feedback into the company - by joining

huddles, making call backs and helping us elevate opportunities to do

better for our customers

- Drive results and growth

- Respect and promote inclusion and diversity

- Do what's right for each other, our customers, investors and our

communities

Core Responsibilities:

- Achieves or exceeds sales targets while interacting with new and

existing customers via telephone and selling Company products and

services.

- Demonstrates consultative sales techniques by using probing questions,

clarifying needs, overcoming objections and providing solutions that

fits the needs of the customer.

- Offers assistance to customers for non-sales-related calls to the best

of ability and seeks to transition it to a sale.

- Educates customers on the Company products, services, and experience

leveraging job aids and support materials as needed.

- Establishes rapport and promotes relationships by providing a unique

positive experience for each customer through personalizing sales

interaction.

- Consistently demonstrates professionalism and integrity with a warm

and friendly demeanor to customers and teammates.

- Exercises sound judgment within the scope of empowerment, and acts in

the best interest of both the customer and company.

- Demonstrates proficient use of soft skills, including active

listening, problem solving, and responding appropriately.

- Maintains expected performance levels in a dynamic and highly

competitive environment.

- Articulates the Company’s competitive advantage while advocating for

our products, services, and packages.

- Interacts and communicates collaboratively within the sales group and

other groups, as appropriate, to provide a great customer experience.

- Navigates between multiple screens, databases and complex data entry

applications to accurately and quickly capture required information to

complete a sale.

- Acts as a team player committed to growth and development.

- Maintains excellent oral and written communication skills, with

demonstrated ability to articulate relevant information and directions

in an organized and concise manner.

- Consistently follows critical sales processes to ensure a great

customer experience.

- Must be able to wear telephone headset and manipulate objects such as

pen, keyboard, and mouse.

- Regular, consistent and punctual attendance. Must be able to work

nights and weekends, variable schedule(s) and overtime as necessary.

- Other duties and responsibilities as assigned.

Job Type: Full-time

Salary: $14.00 to $15.00 /hour

Experience:

  • Call Center: 1 year (Preferred)

Additional Compensation:

  • Bonuses

Work Location:

  • Fully Remote

Benefits:

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Retirement plan
  • Paid time off
  • Work from home

Communication method(s) used:

  • Phone

Schedule:

  • 8 hour shift

Company's website:

  • jobs.comcast.com

Work Remotely:

  • Yes
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