glassdoor.com sales-marketing student support specialist math

Student Support Specialist Math


Job Description

Excel Education Systems offers a fun and professional work environment. We realize that our strength is our people. We are growing and expanding our team. Are you passionate about a job that impacts the lives of others and really makes a difference? Excel Education Systems is an accredited, online school system located in Plymouth, MN. As an online school system, we serve students nationwide and globally with exceptional digital learning products and services. This is an exciting entry-level position with a great company.

Our company is in need of a Student Support Specialist, math support to provide online math support, working from our Plymouth office. The Student Support Specialist, Online Math Tutor, is an operations position that serves as a resource to promote student growth in learning by providing students in need of correction, or remediation with the digital tools and resources required to be successful in their online courses. The Student Support Specialist, Math Tutor, works collaboratively with the school operations team to provide general support for our students and helps to support the overall mission of the school. This position is responsible for identifying underperforming math students within our school system and collaborates with students, parents, and staff to design appropriate plans for success. As part of the operations team, this position will also serve to support our busy admissions department and student support services.

Job: Duties

· Identify students struggling in online math courses and provides math support resources as needed

· Maintain student contact notes and records

· Handle incoming admission inquiries or student concerns

· Create and maintain liaison with the school operations team, students, and parents

· Assist students with admission questions and general support

· Other Duties as assigned

Job Requirements:

· Bachelor’s degree from an accredited institution required

· Strong math aptitude

· Strong computer skills

· Ability to problem solve and provide exceptional customer service

· Excellent phone and customer service skills

· Excellent organizational and communication skills

· Previous work experience as a math tutor/instructor, education, or related industry

· Has a strong work ethic, exercises good judgment, and is skilled communicator both in oral and written communications.

Working Environment

· Schedule: Weekdays 8:30 AM – 5:00 PM

· Answer multi-line phones and communicate verbally and in writing with students, staff and the general

· Use the computer to research issues, data entry, and documentation, update student records.

· Use of Microsoft Office applications.

· Frequent/constant sitting on a chair at a desk in work area.

· Fun/Business casual

· Cohesive team environment

Employment Verification Statement:

Excel Education Systems conducts pre-employment screening which will include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

Excel Education Systems conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Required experience:

· Minimum of 2-years in an education tutoring, customer service environment or related industry

Salary range: $ 42,500-$ 50,000 annually, plus bonus, company supported retirement plan and fully paid health and dental benefits.

Required education:

· Bachelor’s degree from an accredited institution.

Excel Education Systems provides a fair and equal employment opportunity for all employees and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability. Excel Education Systems hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

Job Type: Full-time

Salary: $42,500.00 to $50,000.00 /year

Experience:
  • Math tutor teaching: 2 years (Required)
Education:
  • Bachelor's (Required)
Additional Compensation:
  • Bonuses
Benefits:
  • Health insurance
  • Dental insurance
  • Retirement plan
  • Paid time off
  • Professional development assistance
  • Tuition reimbursement
Communication method(s) used:
  • Email
  • Phone
  • Chat
Job Duties:
  • Answer incoming customer inquiries
  • Collaborate with management teams to stay updated on new products, services, and policies
  • Record customer information within our customer service database
  • Engage with clients in a friendly and professional manner while actively listening to their concerns
  • Offer support and solutions to customers in accordance with the company's customer service policies
  • Other duties as requested
This Job Is:
  • A job for which military experienced candidates are encouraged to apply
Schedule:
  • Monday to Friday
Company's website:
  • www.exceled.com
Company's Facebook page:
  • https://www.facebook.com/ExcelHighSchoolOnline/
Work Remotely:
  • No
special offer