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Remote Customer Care Agent


Are you looking for dependable employment and a stable income? How about growth opportunities within an established company that promotes exclusively from within?

OneSupport offers the ability to Work from Home for qualified applicants that are eager to offer exceptional customer care for clients. Consistent scheduling and a great online work environment are only the beginning to the many wonderful things about working for a company who has spent years perfecting the Work at Home experience. Come and see for yourself!

Our agents start at $10/hour base pay and have the opportunity to select a competitive benefits package (health, dental, vision, life, 401k, paid time off). If you lack previous support experience, we offer on-the-job, multi-week, paid training and continuing education to advance your skills. No certifications or degrees are required! Applicants should have excellent reading, written and verbal communication skills. The position requires regular attendance and punctuality.

Duties include:
  • Provide general support for clients
  • Represent our clients in a positive, professional, and ethical manner while working to exceed customer and company expectations
  • Interact with customers to provide, process, and prioritize information in response to inquiries, concerns, and requests about products and services primarily via inbound calls
  • Research required information using available resources
  • Follow provided processes and procedures
  • Identify and escalate priority issues per client specifications
  • Accurately process and record call transactions using the designated tracking software
  • Stay current with system information, changes and updates
  • Manage time effectively in order to obtain performance criteria objectives
Qualifications:
  • Proper phone, chat, and email etiquette with the ability to speak and write clearly and accurately with proper grammar
  • Interest in or experience with light or soft sales preferred
  • Knowledge of relevant software, computer applications, and related equipment or the ability to learn
  • Multitasking capabilities with ability to react quickly in a fast-paced environment
Requirements:
  • Up-to-date and completed resume
  • Typing test showing 40 WPM or above and at least 80% accuracy
  • Internet speed-test showing over 2 Mbps download speed and 1 Mbps upload speed
  • Taking consecutive customer calls and talking for the duration of your shift minus any breaks
  • Typing 40+WPM frequently for the duration of your shift minus any breaks
  • Sitting or standing at work-station for the duration of your shift minus any breaks
If selected for a phone call, you'll also have to undergo a review of your computer's technical specifications to verify that they meet or exceed the technical requirements for the position:
  • Either a desktop or a laptop running an authentic/validated/native copy of Windows 8.1 or 10 or the most current macOS
  • Processor: If you have a dual core (including single with two logical) you will need at least a 2GHz clock speed base or turbo speed. If you have a quad core or higher you will need at least a 1.6GHz clock speed base or turbo speed.
  • 3GB of RAM
  • Direct/wired internet connection (Cable, DSL, or Fiber), we do not allow wireless connections for work due to potential inconsistency in connection strength
  • A Skype-compatible USB headset
  • At least one 15" or larger monitor (more than one will make things easier)
  • Skype-compatible webcam
Job Types: Full-time, Part-time, Temporary

Salary: $10.00 /hour

Additional Compensation:
  • Bonuses
Work Location:
  • Fully Remote
Benefits:
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Retirement plan
  • Paid time off
  • Work from home
  • Flexible schedule
  • Parental leave
This Job Is:
  • A job for which military experienced candidates are encouraged to apply
  • Open to applicants under 18 years old, provided it is legally allowed for the job and location
  • Open to applicants who do not have a high school diploma/GED
  • A “Fair Chance” job (you or the employer follow Fair Chance hiring practices when performing background checks)
  • A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
  • A good job for someone just entering the workforce or returning to the workforce with limited experience and education
  • A job for which all ages, including older job seekers, are encouraged to apply
  • Open to applicants who do not have a college diploma
  • A job for which people with disabilities are encouraged to apply
Schedule:
  • Other
Work Remotely:
  • Yes
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