glassdoor.com sales-marketing customer service - evening shifts

Customer Service - Evening Shifts


Discover. A brighter future.

With Discover, you’ll have the chance to make a difference at one of the world’s leading digital banking and payments companies. From Day 1, you’ll do meaningful work you’re passionate about, with the support and resources you need for success. We value what makes each employee unique and provide a collaborative, team-based culture that gives everyone an opportunity to shine. Be the reason millions of people find a brighter financial future, while building the future you want, here at Discover.

Job Description



At Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers and is consistently awarded for both. We are all about people, and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.

Shift Requirements: Mid/Evening Shift

Starting Wage: $17.25 per hour

Full Time Benefits

Our comprehensive benefits package starts day one and features insurance, financial planning support and excellent perks designed to help you reach your goals and live a rich, healthy life. These include:
  • Paid time off (at minimum, 20 personal days + 7 holidays per year)
  • Tuition Reimbursement for eligible US based employees
  • 401K with company match and fixed contribution
  • Employee Stock Purchase Plan
  • Full service cafeteria
  • Access to fitness center
  • Opportunities to volunteer in the community
  • Development groups and training
  • On-site Health Clinics
  • Onsite Employee Assistance Program Counselors
  • Discover [email protected] Family Assistance Program (Discounted childcare at participating centers, free care.com membership, and subsidized Backup Care Services)
  • Perks at Work (access discounts from over 30,000 merchants, earning WOWPoints while you shop)
​Responsibilities
  • Documents customer files.
  • Utilizes effective verbal communication and problem-solving skills to handle customer service inquiries. Multi-tasking may be required based on function type.
  • Navigates a computerized system for responding to and/or troubleshooting customer questions, which includes using standard screens, scripts, and procedures.
  • Uses discretionary authority to satisfy the customer within reasonable limits including, but not limited to, adjustments or credit limit increases.
  • Handles routine customer service inquiries and problems for one to three call-type functions via telephone, digital, or chat channels.
  • Routine customer service inquiries require the use of standard screens, scripts, and procedures.
Preferred Qualifications
  • H.S. Diploma or GED
  • 1+ years of experience in Call Center/Customer Service
  • A quiet work-space
  • Internet service with a minimum speed of 5 Mbps
  • Personal smartphone or a tablet
Keeping our employees safe is a key focus at Discover. This position is based in our New Castle, Delaware call center. Based on the evolving situation with Covid-19, we may ask you to be onsite on day 1 for equipment pickup and New Hire Orientation. From there your training and/or work will be remote until the situation with Covid-19 allows us to move back into our building. *

*At Discover’s discretion this position may be work from home and adjusted back to “in office” at any time.

INDDFS

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What are you waiting for? Apply today!

The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.
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