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Customer Support Specialist


Get a load of this; here at Medcor, we value your opinion. Crazy, right? You know what else? Our leadership team likes to recognize contributions and offer something called compliments. Turns out, people feel valued because of it. Now, combine that work environment with good pay, a bunch of great benefits, some perks like a strong focus on your health and wellness, and before you know it, youre working with colleagues who are pleasant and caring. Its not rocket science. Its Medcor. We sincerely hope this is the last job application youll ever have to fill out.

Here are the top 3 reasons why this job is different than any other youre looking for:
  • Medcor focuses on every advocates personal well-being, through our Better Me Wellness program. How many corporate jobs around here give you that? You get things like:
  • Medcor believes and supports a fun and inviting atmosphere as part of our [email protected] program. Advocates complement each other, are happy at work, and theres even time for play. I know, crazy concept, huh? But it works!
  • Support and an open-door policy. We support you and work with you through all the challenging times. We believe in a work/life balance. We want good, healthy advocates who can, in turn, advocate for others and make this place a whole lot better.
Medcor is looking to hire a Customer Support Specialist for their Strategic Initiatives Division. This is a full-time position, where you will be able to work remotely from home, or out of the Corporate office in McHenry, IL, with the schedule being Monday Friday, 8:00am 5:00pm CT with some flexibility.

The Customer Support Specialist Provides superior support services to our clients, their employees and visitors, and Medcor Advocates to ensure their success with Medcors Health Security Platform. This position brings together strong communication and problem-solving skills with a genuine desire to help people resolve their requests as effectively as possible.

A typical day in the life of a Customer Support Specialist:
  • Provide outstanding customer service to clients, their employees, and your fellow Medcor Advocates
  • Be a Health Security Platform expert, training will be provided
  • Be a key member of our Success team and triage phone calls, emails, chats, etc.
  • Track and communicate the progress of each request or project
  • Document support communications in Zendesk
  • Be at ease communicating both to internal and customer stakeholders
  • Be comfortable using technology, rolling up your sleeves and utilizing our tools to configure and edit our software to match our customer requests
  • Provide customer and internal training as needed
  • Be inventive and find smart solutions in a highly innovation environment
  • Help define internal processes that will ensure the scalability of our business
You Must
  • Have a high school diploma or GED
  • Have a minimum three five years experience supporting SaaS solutions
  • Have good customer engagement skills including verbal and written communication
  • Have strong time management skills with an ability to coordinate multiple client requests
  • Have flexibility to simultaneously build and improve processes while managing customer requests
  • Be a resourceful problem-solver with strong analytical skills, experience diagnosing customer and technical issues and troubleshooting (mostly over the phone)
  • Be adept at working in a fast-paced environment where rapid change and continuous innovation are the norm
  • Have experience using and supporting mobile and web-based solutions & web conferencing solutions
  • Have experience with collaboration platforms such as Microsoft Teams or Slack
  • Have experience with support solutions like Zendesk
  • Be able to access and use the internet and email programs
Its a Plus If
  • You have a 4-year bachelors degree
Benefits
We dont just advocate for our clients and our patients; we also advocate for ourselves. Our benefits include paid time off, health and dental insurance, 401K with match, education reimbursement, and more. To learn more about Medcors Culture click here.

Medcor Philosophy
Medcor embraces a set of simple, interconnected practices that everyone can tailor to their own life and work. To preserve our pioneering, entrepreneurial spirit, we impart our values through the ongoing [email protected] campaign: encouraging our advocates to make a conscious choice to practice our values, to celebrate and recognize each other via our peer recognition program, and to support one another during tough times.

Medcor is a tobacco free and smoke free workplace!

EOE/M/F/Vet/Disability
  • mwo*
special offer