glassdoor.com sales-marketing customer development manager - orange county

Customer Development Manager - Orange County


Position PurposeActing on own initiative, the Customer Development Manager is responsible for leading and directing a group of strategically important accounts within a defined geography. This position is responsible for the implementation and execution of strategic sales initiatives to increase our brands growth and exposure within the retail channel. The Customer Development Manager is also accountable for leading the account planning and forecast processes for the defined set of accounts with the goal of obtaining business plan and performance objectives.Functional Responsibility
  • Understands, communicates, and shares Company vision throughout division/organization and provide cross-functional perspective, direction, and support
  • Provides leadership and personal support; coach, guide, nurture and develops
  • Drives Company focus, manage culture, encourage strong work ethic, and foster an environment of trust and respect
  • Communicates and support Company policies and decisions in a positive manner
  • Handles employee issues, concerns, and complaints in an objective and confidential manner
  • Provides employees with a safe, comfortable, and rewarding work environment
  • Provides input and assists with the monitoring of the department budget
Essential Duties
  • Manages direct sales calls on retail accounts to develop long-term working relationships with the wine buyers and key wholesalers to sell in programing and feature activity
  • Directly responsible for managing and selling all brands within the Delicato Family Wines portfolio.
  • Collaborates with Consumer & Strategic Insights team to analyze retailer and market level Syndicated Data to communicate current trends monthly to retail buyers
  • Recommends and implements strategies that help drive incremental programming and ad support through use of marketing initiatives and Syndicated Data insights
  • Manages assortment in retail accounts by facilitating the new item process including distribution of new items, expansion of current items and underperforming/at-risk items
  • Develops and implements shelf recommendations with assistance from both internal and wholesaler category management teams on shelf schematics in store, including cold box placements, shelf location, and additional facings
  • Proactively communicates business issues and opportunities to DFW & Transcendent regional sales teams including programming wins and losses along with distribution gains and losses to assist in the forecasting process
  • Collaborates with the Trade Marketing Manager to develop and recommend incremental programs within retail accounts
  • Working cross functionally with Finance and Consumer & Strategic Insights teams, evaluate effectiveness of trade spend at retail accounts
  • Submits required reports and expenses in a timely manner, meets all prescribed deadlines
  • Responsible for managing activities in compliance with state and federal laws and regulations
*Other duties may be assignedNon-Essential Duties
  • Attends chain account promotions and events when necessary
  • Attends and participates in divisional and national sales meetings
  • Remains aware of inventory levels to ensure product availability to support current programming
  • Monitors competitive pricing and reports threats to upper management
  • Increases level of wine knowledge through continuous education
*Other duties may be assignedMinimum RequirementsEducation and Experience
  • Bachelor’s degree with emphasis in Business Administration, Sales and Marketing, or related field required
  • 5+ years of wine supplier and/or wholesaler experience in selling wine, building brands, and conducting customer calls
Knowledge, Skills, and Abilities
  • Must possess excellent planning and organizational skills
  • Intermediate to advanced skillset with MS Office Suite (Word, Excel, Outlook, and PowerPoint)
  • Ability to navigate the Internet/Intranet and use Syndicated Data for effective business development
  • Must possess in-depth working knowledge of wine and the wine industry
  • Strong communicator and negotiator
  • Ability to work independently and build relationships
Certificates and Licenses
  • Valid driver’s license, auto insurance, and vehicle required with an acceptable driving record
Working Conditions
  • Requires ability to travel frequently and flexibility in schedule to work evenings and weekends as needed
  • This is a remote position that requires working from home
  • Occasionally may be required to lift and carry cases of wine
  • Required to talk & listen
  • May need to determine color, taste and smell of wine using eyes, tongue, and nose
  • May be exposed to weather-related temperature & humidity extreme
  • Operates keyboard & mouse
Work Standards
  • Acts in a manner reflective of the Company culture of High Moral Standards, Innovation and Continuous Evolution, Trust in Team, Continuous Improvement, and Sustainable Relationships
  • Communicates, interacts, and works effectively with others; receptive to feedback and coaching; voices concerns in a constructive manner
  • Demonstrates commitment to safety first; communicates safety concerns; promotes a safe work environment based on established safety standards and training
  • Follows all Company policies and procedures
Additional CommentsManagement retains the discretion to add to or change the duties of the position at any time.
Delicato Family Wines offers its employees a generous and comprehensive benefits package. The core health insurance components include medical, dental and vision, where Delicato covers nearly the entire cost for employees and a large percentage for dependents. Additional health benefits include life, disability and flexible spending accounts. Other benefits include 401(k) with generous company match, discretionary profit sharing, paid time off (PTO), paid holidays, wine & merchandise discounts, tuition reimbursement, gym discounts & many more.

Delicato Family Wines is an Equal Opportunity Employer.
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