glassdoor.com sales-marketing customer care representative

Customer Care Representative


Job Description

RUGGABLE® is hiring rockstar Customer Care Representatives

We have an immediate opportunity for a full-time Customer Care Representative who will be the “voice” of Ruggable in the front lines, interacting with customers primarily via phone and email. The ideal candidate is someone with prior experience conducting phone calls in customer service, has a positive/upbeat attitude, and also thrives in fast-paced work environment.

COMPANY OVERVIEW:

Ruggable (www.ruggable.com) is a fast-growing Los Angeles-based e-commerce company currently disrupting the $5.0B rug market. Our patented 2-Piece Rug System has a removable top layer that can be washed in a home washing machine, offering a stylish and convenient solution for families, pet owners, and busy individuals. We are a small, entrepreneurial team with big ambitions. We have a strong brand, established traction, and a great team fueling our growth. This is an opportunity to participate in a rapidly growing e-commerce startup and its Customer Support team.

PRIMARY RESPONSIBILITIES:
  • Serve as the “voice” for Ruggable in the front lines, delivering excellent customer service experience via phone primarily and e-mail secondarily
  • Provide timely and thorough resolution to customer inquiries (common inquiries include: returns, cancellations, exchanges, tracking and status updates, product recommendations, etc.)
  • Maintain expert-status on knowledge of the products / features
  • Communicate with management to escalate problems and recommend resolutions
REQUIRED FOR CONSIDERATION:
  • Professional written and verbal communication
  • Ability to process inbound phone calls
  • Ability to process inbound emails
  • Familiarity with Zendesk and Shopify
  • Proficiency with spreadsheet applications (i.e., Google Sheets, Microsoft Excel)
  • Must be a team player
  • Must be a self starter and multi-tasker - while remaining responsible and detail-oriented
PREFERRED FOR CONSIDERATION:
  • Experience with e-commerce companies (i.e., websites + apps)
  • Experience leading a Customer Support team
  • Availability to remotely work on weekends (not required)
HOURS:
  • Job type: Full-time
  • Expected hours per week: 40
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