indeed.com sales-marketing social media customer service representative

Social Media Customer Service Representative


Shark Tank company seeking a rockstar NIGHTS and WEEKENDS Social Media Customer Service Representative with a fun, energetic spirit to review customer feedback, answer questions, and give customers information about the product.

The Social Media Customer Service Representative will respond to customer inquiries on social media, following excellent customer service standards, and maintain high customer satisfaction. The SMCSR should be patient, empathetic, passionately communicative, and genuinely excited to help customers. Our customers' feedback is HIGHLY VALUED and that should be communicated (verbally and non-verbally) with every customer interaction.

Responsibilities

  • Follow policies and procedures set in place by management
  • Identify and assess customersโ€™ needs
  • Build trust with customers through open and interactive communication
  • Provide accurate, valid, and complete information by using internal programs and resources
  • Handle customer feedback by providing appropriate solutions and alternatives within the time limits

Requirements

  • Previous experience with moderating social media comments necessary
  • Previous customer service experience necessary
  • Must have own reliable computer equipment and stable internet connection
  • Must adhere to set work schedule
  • Have excellent communication, spelling & grammar skills
  • Respond quickly and efficiently to customer inquiries
  • Maintain high customer satisfaction
  • Maintain open communication with Supervisor(s)
  • Practice close attention to detail
  • Utilize critical thinking skills
  • Must be able to decipher 'online tone,' and always respond with a positive, friendly, personable reply

*This position is fully remote, nights & weekends*

Job Type: Full-time

Salary: $11.00 to $12.00 /hour

Experience:

  • customer service: 3 years (Required)

Education:

  • High school or equivalent (Required)

Language:

  • English (Required)

Application Question:

  • Have you ever moderated social media comments before? If not, why would you make a good candidate?

Additional Compensation:

  • Store Discounts
  • Other forms

Work Location:

  • One location
  • Fully Remote

Benefits:

  • Work from home

Communication method(s) used:

  • Email
  • Chat

This Company Describes Its Culture as:

  • Detail-oriented -- quality and precision-focused
  • People-oriented -- supportive and fairness-focused
  • Team-oriented -- cooperative and collaborative

This Job Is:

  • Open to applicants who do not have a college diploma

Schedule:

  • Weekends required
  • Night shift

Company's website:

  • www.bugbitething.com

Company's Facebook page:

  • https://www.facebook.com/bugbitething/
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