indeed.com sales-marketing customer service representative - remote

Customer Service Representative - Remote


Overview:

We are looking for customer-oriented individuals to join our growing remote team. These individuals must have a commitment to creating a remarkable experience for our customers across our many brands.

Description:

***This position is intended to be a WFH (work from home) position and will move into Meridian, Idaho office post-pandemic**

MUST reside in Meridian/Boise area!!

Customer Service Agents are responsible for delivering excellent customer service and sales support for our online brands. As an ambassador for our brands, the Universal Care Agent will play a key role in shaping the brand experience through direct customer interaction via phone, email and/or live chat. Employees on our remote team must always commit to customer confidentiality and maintain PCI compliance. Training will be done remotely through virtual platforms until post-pandemic.

Full-time, year-round and seasonal positions available.

Agents paid up to $17.50 per hour, management opportunities also available.

Essential Duties:

General Customer Service

Records and verifies names, addresses, purchases, and specific feedback of customers to maintain an accurate customer list

Data entry into CRM system

Educate customer on specific information

Contacts customers to gather market research

Overtime opportunities available to support the needs of business



EDUCATION AND EXPERIENCE:



High school diploma or equivalent



Proficient in computer applications



Minimum 1 year customer service experience



Data entry and typing skills



Knowledge of customer service principles and practices



KEY COMPETENCIES:



Excellent verbal and written communication skills



Listening skills



Problem analysis and problem-solving



Customer service orientation



Organizational skills



Attention to detail



Judgment



Adaptability



Team work


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