glassdoor.com sales-marketing social media community manager

Social Media Community Manager


POSITION SUMMARY:

Checkers & Rally’s Drive Thru Restaurants is looking for a qualified Community Manager to join our team. If you are a tech-savvy professional, experienced in social media, PR and promotional events, we would like to meet you.

Our ideal candidate has exceptional oral and written communication skills and is able to develop engaging content. You should be a ‘people person’ with great customer service skills and the ability to moderate online and offline conversations with our community.

Ultimately, you should be able to act as the face and voice of our brand and manage all community communications.

ACCOUNTABILITIES:
  • Brand Voice: Deliver a consistent social media voice, and on-brand content/ copywriting, that uniquely speaks to our guests.
  • Social Content: Coordinate monthly and weekly social content schedules.
  • Social Listening: Monitoring, responding to, and tracking comments and messages on social media channels.
  • Engagement: Leverage engagement and growth strategies to help grow our follower bases across the platforms.
  • Research: Take advantage of your insatiable hunger for social media to see what other brands are doing online and help develop more engaging content for our guests.
  • Trends: Keeping up with current internet/ social trends, apps and technology
EMPLOYMENT STANDARDS

Education
  • Bachelor’s degree required.
Experience
  • At least 2 years of marketing experience in retail, restaurant or consumer packaged goods is required.
  • Experience working with cross-functional teams that bring new products and promotions to market.
  • Microsoft Office Suite
  • Social apps (Facebook, Twitter, Instagram, Snapchat, Linkedin)
  • Social media monitoring tools (Sprinkl, Tweetdeck, etc.)
Knowledge
  • Excellent customer service skills with the ability to engage others and establish rapport
  • Excellent verbal and written communication skills with ability to negotiate, effectively communicate and build relationships with all levels within the organization, and with guests, franchisees, and suppliers.
  • Excellent organizational skills with ability to handle multiple priorities, meet demanding deadlines, adjust to sudden changes in workflow, and maintain high quality standards.
  • Excellent analytical skills with the ability to think independently, take corrective action, and to resolve inquiries and requests for information.
  • Ability to effectively present information and respond to questions from groups of managers, clients, Guests and the general public.
  • Strong initiative, highly innovative, creative and results oriented; Self-motivated, takes ownership of responsibilities
  • Adaptable to a fast-paced environment
Essential Physical Requirements
  • Ability to read, analyze and interpret written information such as procedure manuals, Company communications or governmental regulations.
  • Ability to frequently use hands to finger, handle or feel.
  • Ability to Travel may be required to attend off-site training, meetings and seminars.
  • Ability to sit for prolonged periods in one location which may be restricted to the employee’s workstation.
  • Ability to lift and/or move up to 20 pounds
special offer