glassdoor.com sales-marketing office administrator/customer support representative

Office Administrator/Customer Support Representative


Coastline Academy is the Modern Driving School.

If you love helping people, are passionate about offering a high quality experience to our community and want to join a fast-growing team who are focused on road safety, we want to hear from you.

We're looking for an Office Administrator, who will also join our team of Support Representatives. As our Office Administrator, you will show a high level of organization and attention to detail, as you will be responsible for the paperwork and processes that keep our company running in the day-to-day.

Our support team prides itself on offering swift and friendly assistance to the customers who contact us by phone, email or online chat. New students typically want to understand the process of getting a driver's license, to book lessons and to reschedule. We maintain an exceptionally high standard for customer care, making this role a critical function at our company.

As this is a combined Office Administrator/Customer Support role, it requires you to be at our Carmel Valley office for 1 day each week. Otherwise, the position can be fully remote.

You can learn more about what we do at coastlineacademy.com

Must haves:
  • A genuine passion for helping people
  • Attention to detail
  • A track record of a high standard of customer care
  • Comfort with technology - we use multiple apps and online services, including our own, (we'll teach you to navigate them with ease!)
  • Ability to pass a background check
Nice to haves:
  • Comfort managing complex logistics - similar to managing an extra-curricular schedule for a large family
  • Experience working by yourself, with full support from a remote team.
  • Familiarity with Zendesk, or similar customer support software
What we offer:
  • Support: while our team members work remotely, we're also building a community who can help and guide each other
  • Competitive pay
How to apply:

Reply with your resume, and please use the cover letter section to describe why you would like to work with the support team at Coastline Academy
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