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Cloud Technical Support


Votacall (www.votacall.com), an award winning Managed Voice Solution Provider, is actively seeking talented Technical Communicators to join our Cloud Technical Team.

We have a terrific team that delivers an unrivaled Customer Experience to our Cloud Clients, look us up and you will see that we take Technical and Customer Experience seriously. We want the best talent to continue to promote our position as the leader in Cloud Customer Experience.

Position Overview:

The Cloud Technical team member addresses and resolves service requests from Votacall Cloud Customers via our ticketing system, responds to alerts from our automated monitoring systems, manages innovation projects and works with Cross Functional Team (CFT) members on projects based ones innate set of skills to help strength Votacall as a whole.

Daily Activities & Responsibilities:

The successful applicant will be responsible for the following, but not limited to:

Work directly with customers IT and Network personnel through phone, email, and case management system to troubleshoot and resolve customer reported network issues

  • Configure and support HP switches and other LAN devices
  • Respond proactively and appropriately to client monitoring alarms
  • Work with carriers to open trouble tickets
  • Take ownership of overall resolution while being able to recognize high priority situations and take appropriate escalation action that results in customer satisfaction
  • Manage multiple issues in parallel, taking responsibility for meeting SLA and updating customers
  • Document and escalate more complex issues to higher level technical teams internally and externally
  • Proactively suggest and implement process improvements
  • Acquire and maintain current knowledge of Votacall solutions
  • Remotely Support VoIP installations and implementations
  • Configure and Troubleshoot firewalls
  • Participate in after hours on call coverage
  • Troubleshoot and resolve customer issues pertaining to network and IP telephony

Experience & Desired Skills:

  • Bachelors Degree
  • Exceptional Phone Skills
  • Exceptional Communication Skills
  • High Energy
  • Positive attitude
  • Solid Written Communication Skills
  • Accountability
  • Coachable
  • Ability to work with others
  • Thrive in a Team Environment
  • Works well under pressure
  • Multitasker
  • Customer Service/Support
  • The ability to Think Different

Votacall will offer to the ideal Candidate:

  • Competitive Base Salary
  • Comprehensive Benefits Package
  • Health | Dental | Vision
  • 401K with Company Match
  • Paid Time Off
  • Training
  • Career Path
  • The Best Work Environment you will ever Experience

Company Description

Votacall is a leading provider of Cloud-based voice solutions and business communication systems with an expertise in VoIP, Unified Communications (UC) and Call Center design and deployment. The Votacall Mission is simple: To deliver a communications experience unmatched in the industry, a Votacall experience, powered by ONE TEAM.
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