sales-marketing customer service team lead supervisor-remote

Customer Service Team Lead Supervisor-Remote

Introduction to HBI

Here at the Healthy Back Institute we are on a mission to change the way people think about health and support people in their journey to live a pain free life. Over the years, we have literally helped millions of people live pain free, both safely and naturally. Everything that happens at the Healthy Back Institute is rooted in our core values:

Helping People, Trust, Service, Family and Being Great!

These are the foundations of how we serve our customers, as well as how we treat each other.

Check out our reviews on Glassdoor to learn more about our unique culture!

How You'll Make An Impact

The Customer Service Team Lead Supervisor will be responsible for delivering on our company & operation team core values, while consistently exceeding customer expectations. He/She will be making a difference by contributing to the growth of our department, team functionality and the service we provide. Ultimately, contributing to the overall success of the department and people through positive mentor-ship and supervision.

Technical and On the Job Experience (required):
  • Minimum 5 Years Customer Service Experience
  • 1 year experience working in a contact/call center
  • 1 year experience supervising or managing a team of 5 or more
  • Fluent in English
  • Expert computer/technical skills
Experience (nice to have):
  • Slack or other messaging system
  • Live Chat Experience
  • Google Drive - Sheets/Docs
  • SingleComm or other Cloud-Based Telephony software
  • Bilingual
Essential/Physical Requirements necessary to do this job effectively:

  • Organizing and coordinating schedules.
  • Communicating and collaborating with team members at all levels of the organization.
  • The ability to communicate effectively in written and verbal form.
  • Highly organized and detail oriented.
  • Ability to research, gather large amounts of data and problem solve based on findings.
  • Ability to work independently and take the initiative to learn with minimal direction.
  • Ability to develop positive relationships quickly.
  • Must be able to collaborate effectively with internal team members and external vendors.
  • Must be able to effectively empathize with customers and respond appropriately
  • Ability to appropriately control emotions and respond accordingly to the situation.
  • Ability to handle stressful situations with resilience and respond appropriately.
  • Must maintain a positive and eager attitude
  • Must have the ability to travel by plane 1 time annually.
What Makes You Stand Out
  • Experience working in a direct response marketing, or e-commerce company.
  • A passion for health and wellness, and experience in the supplement or nutrition industry.
Benefits of Working at the Healthy Back Institute
  • A healthy work/life balance
  • Remote / virtual work from home position
  • Medical, dental, vision insurance (after initial on-boarding period)
  • 401K Retirement Plan
  • Life and disability insurance (after initial on-boarding period)
  • Paid vacation (after initial on-boarding period)
  • Performance based bonuses
  • Discount on HBI products
  • An amazing team-centered culture felt at all levels of the company!
Work Authorization/Security Clearance

Able to work in the United States indefinitely, without assistance.

EEO Statement

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Position Information IMPORTANT to know

This position is hourly, non-exempt full-time, remote position from the candidate's home office. A background and reference check will be part of our hiring workflow.

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