glassdoor.com sales-marketing customer success manager - remote (central/east)

Customer Success Manager - Remote (Central/East)


Customer Success Manager
(remote role, Austin preferred but can be Central or East Coast-based)
As a Customer Success Manager, youll be on the front lines building strategic partnerships with our commercial customers as well as collaborating with other teams - from sales and engineering, to product management, and our executives - to set them up for success. Youll be instrumental in the post-sales process, from initial customer on-boarding to full scale deployment -- and will play a big part in the overall renewal process.

Day-to-day, youll be playing a key role engaging with clients to optimize our solution while shaping and delivering end-to-end business transformation leveraging Clari throughout the customer lifecycle. You will be translating client goals into clear and actionable outcomes, engaging with key decision makers on the business challenges/trends and the value potential of Clari to solve for strategic business needs.

We have a unique approach to Customer Success, investing heavily in our partnerships. Customers think of us as extensions of their own teams, and we have the opportunity to be strategic advisors with our industry best practices. Its immensely satisfying work critical to the success of the company. We think youll love being a part of our team!
This is an amazing opportunity for a strategic problem solver -- a team player who loves thinking outside the box to win. If this sounds like you, lets talk!

Responsibilities
  • Ensure customers realize value at speed and throughout the customer lifecycle by optimizing all aspects of the product
  • Drive success and retention across customers through trusted advisor guidance
  • Harvest and build thought leadership and best practices while contributing to continuous value realization strategies
  • Work with new customers to strategically expand Clari across their entire organization
  • Build enterprise-wide strategies by scoping and defining requirements, confirming business objectives and mapping business needs to Clari solutions while ensuring continuous alignment with changing client needs
  • Build relationships with key customer champions, including VP Revenue Operations, VP Sales, other executives and sales leadership
  • Conduct regular Executive reviews and check points with customer champions and executives
  • Configure product customizations to address customer needs
  • Partner with technical support and additional cross-functional teams to ensure technical issues are successfully resolved
  • Develop and maintain product expertise, including best practices to provide value to customers
  • Represent the Voice of the Customer and share your customer expertise with the Product and Engineering teams to drive product improvements and contribute to the product roadmap
  • Contribute to Clari's growth as a Brand Ambassador and assist in hiring great talent
Qualifications
  • BS/BA degree or equivalent
  • 3-5 years experience in a B2B SaaS customer success role
  • Experience managing a substantial portfolio of accounts
  • Customer oriented and great at building client relationships at all levels
  • Prior consulting experience and/or progressive experience in strategy and process improvement is ideal
  • Superior communications skills (presentation, written, and verbal) and demonstrated ability to communicate and train effectively
  • Skilled at problem-solving, decision making, and ability to navigate challenging situations in a professional manner
  • Excited to learn new technology and become a product expert
  • Desirable to have some Salesforce or Microsoft Dynamics user and administration experience
  • Strong analytical skills, coupled with the ability to think creatively
  • Self-starter when it comes to knowledge enablement & business process
  • Team player, enjoys working hard, exhibits professionalism, is dedicated to meeting and exceeding expectations
  • A positive, enthusiastic, and passionate attitude
Why Clari?
Because we have a big mission, a winning product and an amazing fan base of passionate customers.

Were changing the world and having a lot of fun on the way. Clari is a fun and fast-growing Silicon Valley company. Clari is one of Inc. Magazines best places to work in the US and was named as a 2019 Top Bay Area Workplace for the 5th consecutive year. In October 2019, we closed $60M in Series D funding and are growing at 200%. Our product is a winner - we have perennially been given the highest overall rating in G2 Crowds Top 20 Sales Analytics Software. Were backed by top tier investors including Sequoia Capital, Bain Capital, Sapphire Ventures, Madrona Venture Group and Tenaya Capital, and have a superb and supportive board.

Our team is made up of veteran entrepreneurs, brilliant engineers, and tried-and-true sales professionals who have done this before and want to do it again, this time only bigger.

Whats left to add? You.
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