sales-marketing customer service representative

Customer Service Representative

$18.00/hour + monthly incentive based on performance (you can earn up to $2.00 more per hour!)

At Ally, we take the safety and health of our employees seriously. Related to COVID-19, Ally moved quickly and decisively to protect the health and well-being of our teammates, including instituting a work-from-home protocol in mid-March. We are continuing to hire during this time and are finding new and innovative ways to onboard new teammates remotely. Flexibility remains key as we approach the evolving situation. Our teams will continue to work-from-home until leadership, in coordination with governmental guidance and requirements, determine that it is safe to re-enter our facilities.

You can read more about how Ally is supporting our employees, customers, auto dealers and communities during this unprecedented time here.

customer care representative Looking for a company where you feel connected both personally and professionally? At Ally, we're creating a place people want to work. Not your typical financial services company, we consider

ourselves less corporate and prescriptive and more personal and practical. We are advocates for our customers, employees and communities. We do what's right because it's the right thing to do. We see our employees as, well, humans-with interests, families, friends, dreams and causes that are all important to them. Through employee resource groups, we bring diversity and inclusion to life. We strive to create great opportunities that inspire employees to stretch themselves professionally. We want to help you grow, develop and learn new things. You're ever-changing, so shouldn't your

opportunities be, too? What You'll Do In this role, you will deliver a world-class experience for Ally's customers during every interaction. You'll provide personalized customer service of the highest level by establishing rapport and presenting a positive, friendly attitude. You will be empowered to serve our Customers through the channel of the Customer's preference, such as inbound calls, outbound calls, click-to-chat, and secure messaging. What You'll Need
  • Passion for delivering an exceptional experience to Ally Customers
  • Commitment to teamwork, resolving conflicts productively, and developing long-term

  • Strong work ethic and sense of urgency to complete objectives
  • Prior experience in customer service, financial services or similar industry preferred with knowledge of consumer banking, preferably servicing checking, debit card, savings, CD, IRA, and trust accounts
  • High School diploma or equivalent required. Associate or Bachelor's degree in business-related discipline preferred
  • Strong multi-tasking and prioritization skills
Recommended Skills
  • Ability to communicate professionally in an online or phone conversation that promotes dialogue and establishes rapport in a concise and effective manner
  • Accurate data entry and efficient typing skills
  • Ability to quickly navigate software programs and varying technology platforms
  • Exhibit creativity and problem-solving skills while keeping calm under pressure
  • Ability to help steer the conversation with positive and simple language that guides the customer to resolution
What's in it for You? Ally offers employees a comprehensive benefits program that is designed to meet your needs both professionally and personally. Ally's compensation program offers market-competitive base pay and bonus pay potential based on achieving personal and company goals. Plus, we offer 4 weeks of paid time-off with an emphasis on work-life balance (prorated based on start date). To learn even more about working at Ally, visit Ally is an Equal Opportunity Employer We extend equal employment opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.
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