sales-marketing customer support representative

Customer Support Representative

Customer Support Representative – Urbandale, IA
Kelly Services is currently recruiting for a Customer Support Representative for our client John Deere at their location in Urbandale, IA.

Schedule: Scheduled shifts will be 8.5 hours (with a 30-minute lunch) and fall between 7am-7pm, Monday-Friday.

Pay Rate: $17.43/hour

Job Description

The ISG (Intelligent Solutions Group) support team provides front-line technical support/information/solutions to John Deere dealers and customers on ISG product related inquiries, issues and concerns to optimize customer satisfaction and retention. In this role, you will:
  • Provide support via multiple channels (telephone, email and chat) while effectively documenting each interaction within the system
  • Create and maintain support tools/solutions available online
Skills and Qualifications
  • High School Diploma or Equivalent required, but a Bachelor's degree in Agriculture, Business, Engineering, IT or a similar discipline preferred
  • Skills in interpersonal communications, negotiation and conflict resolution
  • 6+ months experience with customer service/support
  • High comfort level and experience with consumer software applications
  • Strong computer and troubleshooting skills
  • Ability to work support hours and occasional holidays to support the business
Term of Assignment:
  • June 22nd, 2020, to June 21st, 2021, with a possibility of an extension depending on performance and needs of the client.
Important information:
This position is recruited for by a remote Kelly office, not your local Kelly branch. Please submit your resume to be considered for this position. If you have questions about the opening, you may contact the recruiter for this position at [email protected]; however, your resume must be received directly from the job posting. Due to the high volume of responses anticipated, only qualified candidates will be contacted.

Why Kelly®?

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly®

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

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