sales-marketing onsite support technician

Onsite Support Technician

Job Summary– AV/VC Support Specialist
  • This position will provide array of customer services surrounding the utilization, operation, and implementation of AudioVisual/Video Conferencing systems. A primary focus of this role will be facilitating Cisco endpoint support and as well as live event support.
Essential Duties and Responsibilities
  • Perform routine testing and problem diagnosis of fully integrated systems comprising of but not limited to video& audio conferencing, video switch, digital video transport, projectors, microphones& arrays, speakers, amplifiers& LCD/Plasma Displays, etc…
  • Coordinate technical, architectural, and construction requirements with Project Managers, Project Engineers and Onsite Management
  • Prepare and stage systems for Quality Control testing as applicable
  • Perform preventative maintenance to resolve problem or identify resolution to appropriate vendor or manufacturer
  • Troubleshoot AV/VC problems last minute as required as well as non-critical situations
  • Assist with company meetings/functions that require use of existing AV infrastructure (audio, video conferencing, webcasting, visual display or projection, and control system (AMX, Crestron) operations
  • Interact with client Customer Help Desk ticketing system to respond to end user requests
  • Conceptualize the setup/breakdown of live events, facilitate and run live event per the customers needs
  • Daily system testing to ensure equipment and room functionality
  • Responsible for escalating all“next level” break fix issues to their manager for resolution
  • Perform remote testing for local and regional offices
  • Ensure all AVS spaces are presentable for use
Other duties assigned as needed
Skills and Abilities
  • Intermediate to advanced understanding of AV technologies including setup, configuration and operation of complex video conferencing systems and backend IT/networking infrastructure
  • Effective communication and interaction with employees, clients, and colleagues and the ability to work effectively with all levels of the organization
  • Ability to test equipment and perform advance level troubleshooting
  • Ability to work and think independently and ensuring to meet deadlines
  • Ability to work and collaborate in team environment
  • Knowledge of signal flow for audio, video and control
  • Ability to balance multiple tasks with changing priorities
  • Strong organizational skills and excellent attention to detail
  • Excellent communication and interpersonal skills, both verbal and written
  • Demonstrated customer service focus and client communication skills
  • Valid Driver’s License and a Motor Vehicle Record that meets AVI-SPL driving standards
Education and/or Experience
  • Cisco CCT, CCENT, CCNA, certifications preferred
  • ITIL certifications preferred
  • AVIXA/InfoComm CTS preferred
  • Demonstrated working knowledge of IT/Networking theory, topology, and best practices
  • Videoconferencing experience including configuration, operation, call set-up and equipment management
  • Knowledge of live event best practices and experience with live-audio/video equipment
  • Demonstrated working knowledge of AV practices and procedures
  • Demonstrated AV Control experience including Crestron, Extron, and/or AMX
  • Experience and knowledge of web conferencing tools such as WebEx and Cisco meeting place a plus
  • Minimum high school diploma or equivalent
Working Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment and can occasionally be required to drive to client sites.
Physical Requirements
The physical demands of this position are those that are necessary to meet the responsibilities and essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
  • The employee must be able to lift and/or move up to 60 pounds, be able to climb ladders up to 20 feet tall and be able to work in small spaces and on uneven surfaces. The employee is frequently required to talk or hear. The employee is frequently required to stand; walk; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.

Direct Reports
  • This position does not have any direct reports
Work Hours
AVI-SPL reserves the right to alter work hours and work location as deems necessary

AVI-SPL is an Equal Opportunity Employer/AA/Disabled/Veteran Protected
VEVRAA Federal Contractor

AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state or local law

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