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Customer Service Representative


Systems Integration, Inc. is hiring Customer Service Representatives for the Maryland Department of Human Resources call center located in Owings Mills, MD. These representatives will answer toll free lines, obtain and provide information regarding DHR programs to the public, and manage inbound and outbound calls and fulfillments in accordance to established procedures. Representatives must have strong computer literacy skills and be able to work on multiple computer applications simultaneously, good at multi-tasking and have the ability to type 45 wpm or more. The call center is staffed Mon-Fri 8am-5pm.

Qualified candidates will have:

  • One year of Customer Service experience, preferably in a call center environment.
  • A high school diploma or GED is required.
  • Candidates with prior work experience in the social services industry working with - Medicaid, Maryland Health Connect, Food Stamps, Temporary Cash Assistance, or Child Support, is highly desired and will receive first consideration.

Bilingual English-Spanish candidates strongly desired.

Must be able to pass a criminal background search.

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