sales-marketing customer service

Customer Service

Kelly Services is offering a CUSTOMER SERVICE position with a Mortgage company in the Portland, OR area!

Pay Rate: $15.50/hr
Location: Beaverton, OR, as well as some remote work
Shift: 8 hr shifts will be assigned within the operating hours of 7AM-7PM
Direct Hire (not a temp role)
PREFFERED: Previous mortgage industry, insurance industry, banking industry, loan industry, healthcare industry OR loss mitigation customer experience. Experience with bankruptcy, foreclosure, processing, and borrowers also a plus.

REQUIRED: 6 months or more Call Center/Customer Service Experience

Remote Role Info: Position will require regular trips to the office in the future, so candidates must live within a reasonable commuting distance. All equipment needed to perform job functions will be provided by the company.

Position Description:

The Customer Care Representative is responsible for assisting Freedom’s customers in the servicing of their mortgage. This may include helping in a call center capacity in one of the following functions: customer service, collections, or loss mitigation.

Essential Job Functions:
  • Answers inbound and makes outbound calls and work calls from the Message Center and responds to customer requests within established timelines in order to maintain service level expectations and deliver quality service to customers.
  • Responsible for assuring all regulatory requirements are met concerning customer interaction by explaining policies and procedures courteously and patiently.
  • Maintains confidentiality of customer’s nonpublic information.
  • Provides information and knowledgeable assistance regarding mortgage loans by retrieving loan information and providing customers their information quickly and efficiently.
  • Builds customer relationships by actively listening and resolving complaints quickly, efficiently and accurately.
  • Provides written and verbal responses to customer inquiries as needed.
  • Additional job duties as assigned. Able to demonstrate a willingness to learn
  • Computer proficiency is essential
  • Able to adhere to schedules, multitask and meet deadlines
  • Demonstrates good listening skills, strong customer service skills
  • Professional communication skills (both verbal and written)
  • Able to work in a fast-paced team environment
  • High school diploma or GED required
  • Previous customer service, call center, collections experience required.
  • Must be computer proficient, able to multitask and work in a fast paced ever changing team environment.
  • Must be able to work a Saturday rotation
  • Must be able to work OT should business needs dictate
  • Four weeks training: 8:00 a.m. - 5:00 p.m. After training, must be flexible and able to work any 8 hour shift as assigned between the hours of 7:00am-7:00pm PST. (Hours are subject to change).
  • Ability to pass SAFE Act and attain NMLS Licensure
Submit your resume TODAY for immediate consideration!

Why Kelly®?

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly®

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

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