glassdoor.com sales-marketing customer support specialist

Customer Support Specialist


Whova is hiring a full time, in-house Customer Support Specialist who will help customers have a smooth experience with our event management software. A Bachelor's degree is required.

Whova revolutionizes event engagement and attendee networking by providing the Whova mobile app and event management software for conferences and trade shows globally every day. Whova is a fast-growing software company with brand-name customers, including US-Bank, Stanford, L’Oreal, Hilton, LEGO, Adidas, HP, United Nation, NASA, IKEA, TEDx, etc.

Working in a dynamic and fast paced environment, our customer support team is continuously raising the bar on customer experience by advocating and inventing for customers, playing a key role in leading the way towards Whova's ultimate goal to be the most customer-centric company.

How You Will Make an Impact

  • Cultivate a good relationship with customers and increase their ROIs from the products
  • Collaborate with the sales and business team to onboard new customers
  • Communicate with the product team to solve technical questions from customers

Requirements

  • Learn and quickly grasp new technologies
  • A genuine interest and passion in helping customers
  • Adaptable and coachable
  • Detail oriented, self-disciplined, providing prompt follow-up to customer inquiries
  • Ability to professionally handle difficult situations with customers
  • Great verbal and written communication skills
  • Outgoing, confident & upbeat personality

What You Will Gain

  • Base salary
  • Health benefit package (medical, dental, vision)
  • Various experiences in software customer support
  • Paid holidays & vacation
  • Fun, upbeat, and collaborative office environment

Job Type: Full-time

Pay: $16.00 - $24.00 per hour

Benefits:

  • Dental Insurance
  • Disability Insurance
  • Flexible Schedule
  • Health Insurance
  • Life Insurance
  • Paid Time Off
  • Vision Insurance

Schedule:

  • Monday to Friday

Education:

  • Bachelor's (Required)

Location:

  • San Diego, CA 92126 (Preferred)

Work Location:

  • One location

Communication method(s) used:

  • Email
  • Phone
  • Chat

Company's website:

  • https://whova.com

Work Remotely:

  • Temporarily due to COVID-19
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