glassdoor.com sales-marketing customer technical support representative

Customer Technical Support Representative


If you are interested in customer engagement and customer support in a fast growing IT company, please consider joining us at Whova. A Bachelor's degree is required and 1-2 years of experience in a related field is preferred.

Whova revolutionizes event engagement and attendee networking by providing the Whova mobile app and event management software for conferences and trade shows globally every day. Whova is a fast-growing software company with brand-name customers, including US-Bank, Stanford, L’Oreal, Hilton, LEGO, Vertafore, NASA, IKEA, TEDx, etc.

Working in a dynamic and fast paced environment, our customer support team is continuously raising the bar on customer experience by advocating and inventing for customers, playing a key role in leading the way towards Whova's ultimate goal to be the most customer-centric company.

How You Will Make an Impact

  • Collaborate with the sales and business team to onboard new customers
  • Communicate with the product team to solve technical questions from customers
  • Cultivate a good relationship with customers and increase their ROIs from the products

Requirements

  • Learn and grasp new technologies quickly
  • A genuine interest and passion in helping customers
  • Ability to handle difficult customer situations professionally
  • Outgoing, confident & upbeat personality
  • Great verbal and written communication skills
  • Detail oriented, self-disciplined, providing prompt follow-up to customer inquiries
  • Adaptable and coachable

What You Will Gain

  • Base salary, medical benefits, and paid sick and vacation leave.
  • Fast growing career potential
  • Various experiences in software customer support
  • Weekly training sessions
  • Fun, upbeat, and collaborative office environment

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Benefits:

  • Dental Insurance
  • Flexible Schedule
  • Health Insurance
  • Life Insurance
  • Paid Time Off
  • Parental Leave
  • Vision Insurance

Schedule:

  • Monday to Friday

Education:

  • Bachelor's (Required)

Location:

  • San Diego, CA 92126 (Preferred)

Work Location:

  • One location

Company's website:

  • https://whova.com

Work Remotely:

  • Temporarily due to COVID-19
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