glassdoor.com sales-marketing desktop support

Desktop Support


PFS Company Statement:PFS is a global commerce services company. We help leading brands deliver exceptional commerce experiences worldwide. We are a diverse team with distinct interests, skills, and backgrounds collaborating across all facets of commerce-from business consulting and design to technology and operations. Together, we take pride in performing at our best to produce the best possible results for our client and their clients.Company Vision:* We will provide a Full Commerce Solution* We will be World-Class at Every Service we offer* We will engage with our clients as a Strategic PartnerDesktop Support AssociateThe Desktop Support Technician will be responsible for supporting up to approximately 70 laptops and 500 desktops, printers and mobile devices. We are looking for an individual with excellent customer and technical support skills.Responsibilities* Troubleshoot and resolve hardware and software issues for all end user devices* Computer image creation and deployment with SCCM* Respond to user requests through ticketing system Kayako fusion* Communicate with team members and users of all levels both verbally and written* Knowledgeable about viruses and virus removal* Create and update user and computer accounts in Active Directory* Work in a team environment using email & lync as communication tool* Set priorities and meet project expectation deadlines* Coordinate warranty covered repairs with vendors* Asset management of computer equipment and software licensing* Maintain various models and types of printing devices* Deploy and trouble shoot MacBook Pro and Apple iPhone* Manage and escalate critical issues to managerQualifications* High School Diploma or equivalent* Bachelor's degree, preferred* 1+ years of experience with desktop and laptop support, including support of Windows 7 and Windows 10 Pro.* 2+ years of experience with Microsoft Office products.* 1+ years of experience supporting Apple Mac, a strong plus* 1+ years of experience with support of mobile devices, including Apple, Windows, Android and BlackBerry devices.* Certification with A+, ITIL or equivalent, is a plus* Experience with Active Directory; specifically Users and Groups* Experience with printer and fax support.* Ability to lift up to 50 poundsPersonal Characteristics* Skilled at prioritization and multi-tasking* Excellent written and verbal communications skills* Strong technical aptitude, with the ability to follow step by step technical specifications* Ability to work independently and remotely, with limited supervision* Willingness to help, educate, and share knowledge with others via knowledge articles and/or email* Attention to detail and strong organizational skills* Ability to work well in a fast-paced, team environment* Strong interpersonal and customer service skills* Analytical/problem-solving skills* Excellent judgment and decision making skillsPre-employment background screening will be conducted.PFSweb Inc., is an EEO/AA - M/F/Disability/Protected Veteran Status.
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