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Customer Support Hero


About LionDesk:

LionDesk is a fast growing and thriving company that provides an integrated CRM platform to make it easy and affordable for sales and marketing professionals to connect, communicate with, and close more deals leveraging today's most sophisticated technology.

LionDesk has an open API development platform that integrates with 100s of the best in class tools so professionals can run their operations from a single centralized hub. For more information visit www.liondesk.com

Position Overview:

We are always looking to bring on passionate, customer obsessed candidates who love supporting beyond expectations! Here at LionDesk,the Customer Relations team plays one of the largest roles in making that a reality.

We are looking for candidate’s with passion, experience with technology and support. To find success in this role, you must be able to be independent and self-motivated, have the ability to ensure customer issues are resolved as expediently as possible, quickly assess and resolve problems across LionDesk’s platform.

Responsibilities:

  • Provide answers to clients by identifying problems, researching answers, guiding client through corrective steps via telephone or email
  • Put a smile on our clients' faces! Provide them with excellent email and phone support
  • Offer alternative solutions/up-sell where appropriate with the objective of retaining clients’ business
  • Maintain communications with customers during the problem resolution process.
  • Respond to inbound phone and email requests from customers
  • Work directly with team members to address all incidents, problems & requests
  • Performs excellent analysis, assessment and troubleshooting with the ability to know when to escalate.
  • Meet and exceed daily, weekly, and monthly metrics
  • Resolve technical failures in a timely manner, track issues, escalations, resolution and closure of IT tickets.

Qualifications:

  • Excellent verbal and written communication skills, as well as ability to work with others in close manner
  • Must be tech savvy and able to learn new technology quickly
  • Must be analytical to get to the root cause of the support issue
  • Ability to type 50+ WMP
  • LOVES talking with customers and finding solutions
  • Thrives off of a startup culture
  • Can handle high volume of tickets/calls, and remain calm under pressure
  • Proficient in Excel and Word
  • Demonstrated ability to be organized, take initiative, and follow up independently
  • Knowledge of technology and CRMs are a plus
  • Ability to adhere to company standards and guidelines
  • Meet attendance schedule with dependability and consistency
  • Experience in call center or customer service activities preferred but not required
  • High school diploma from an accredited institution

Our Core Values:

  • Play well with others
  • Embrace innovation
  • Lead & Serve with integrity
  • Support beyond expectations
  • Be courageous. Be professional. Have fun

Perks:

  • Competitive compensation DOE
  • PTO
  • Health benefits
  • 401K with match
  • Paid Holidays
  • Awesome company culture/frequent events & outings

LionDesk is an Equal Opportunity Employer

Job Type: Full-time

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Benefits:

  • 401(k)
  • Dental Insurance
  • Health Insurance
  • Paid Time Off

Schedule:

  • Monday to Friday

Experience:

  • customer service: 2 years (Preferred)
  • CRM Software: 1 year (Preferred)

Education:

  • High school or equivalent (Preferred)

Location:

  • Carlsbad, CA 92008 (Preferred)

Work authorization:

  • United States (Required)

Work Location:

  • One location
  • Fully Remote

Communication method(s) used:

  • Email
  • Phone

Company's website:

  • liondesk.com

Benefit Conditions:

  • Waiting period may apply
  • Only full-time employees eligible

Work Remotely:

  • Yes
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