Remote Customer Service Representative
- We are proud recipients of “Best and Brightest Companies to Work For in Houston” for 2018 and 2019, “Best and Brightest Companies to Work for in the Nation” for 2018 and 2019, as well as “The Nation’s Best and Brightest in Wellness” for 2019.
- We believe in our core values and strongly adhere to them: fair, friendly, focused, engaged, and accountable.
- We provide full time comprehensive benefit packages to all of our employees including: Medical, dental, vision, paid company holidays, paid time off, paid community service day, wellness program, 401K with company match, referral bonuses, discounted gym membership and much more.
The Customer Service Representative will act as the front-line, point of contact with current contract holders that call in to inquire about their coverage. This individual will provide a first call resolution when handling customer questions and concerns. He or she will provide world-class customer service to current contract holders and influence them to renew their extended coverage for their vehicles. There is no cold calling involved as these customers are valued, existing EasyCare customers. This is a full-time hourly position/$16/hour. Our hours of operation are from 8am-8pm CST Monday - Friday and 9am-3pm on Saturdays. You MUST have a flexible schedule and MUST be available to work at least 1-2 Saturday's per month. Responsibilities:
Provide world-class customer service in every interaction for optimal call center performance and customer satisfaction
Convert every customer call to a scheduled appointment or live transfer to Sales
Handle inbound calls
Captivate customers and cultivate interest in renewing their coverage
Use proprietary software to manage contacts while processing applications
Elicit and record customer information using a computerized system
Achieve overall performance goals of the organization
The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities. Requirements:
High School Diploma or equivalent required
Excellent oral and written communication skills
Excellent listening skills with a thorough attention to detail
Ability to articulate relevant information and directions in an organized and concise manner
High-level of competence in multi-tasking abilities
Able to adapt to personal coaching and procedure modifications
Regular, consistent and punctual attendance
Ability to maintain a positive, helpful attitude in all customer service situations
Basic knowledge and experience using Microsoft Outlook and Word
Capable of conveying consistent, warm customer service with a dynamic smile that can be felt by the customer over the phone
Must wear a telephone headset and manipulate objects such as pen, keyboard, and mouse.
Must be able to work one Saturday per month
Must be able to successfully pass a pre-employment drug screen and a comprehensive background check
Must be authorized to work in the U.S.
Automobile Protection Corporation (APCO) is an Equal Opportunity Employer. Qualified applicants shall be considered for all positions without regard to race, color, sex, religion, national origin, age, disability, veteran status, or any other status protected by federal, state or local law.