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Remote Customer Service Representative


As the nation’s leading bottled water company, Nestlé Waters North America is

dedicated to providing customers with healthy hydration options. Alongside

that, we’re also committed to developing our people – enabling them to make the

most of the many elements that help them to succeed.



Nestlé

Waters consists of four business units: Corporate, Retail, Supply Chain and

ReadyRefresh by Nestlé.

Whichever one of these areas you choose to join, you’ll find yourself

collaborating with a highly talented team on work that’s challenging, engaging

and incredibly rewarding. You’ll be an essential element of our success:

trusted, empowered and supported to make a lasting impact on the very future of

our business. It’s a chance to use your knowledge, skills and experience to

shine brightly and achieve your ambitions – all while delivering healthy

hydration to millions of customers.



Nestlé

Waters’ customer contact center is conveniently located

on the Taunton/Raynham line, less than 30 minutes from Fall River and New

Bedford. Our Customer Service Representative (CSR) is a vital part of the

growth and success of our business!



The primary role of a CSR is to provide customer

assistance on a wide array of topics including, but not limited to: general

inquiries, product and service inquiries, billing questions and other concerns.

Therefore, candidates must demonstrate a fundamental commitment to providing a

world-class customer service experience.



Reporting



Location:

Raynham, MA



Schedule:

Monday – Friday from 12:00 pm to 9:00 pm



Saturday (rotational) from 8:00 am to 4:00 pm



Compensation:

$15.00 per hour (overtime after 40 hours) paid

bi-weekly



$500 monthly bonus (based on performance)



Excellent



Nestlé Waters North America Benefits:

Medical, dental, vision, prescription, life

insurance, short-term and long term disability, tuition reimbursement, paid

vacation, paid time off and much more!



What



you’ll do daily:

  • Respond to incoming calls from existing
residential and commercial clients with a goal of providing world-class

customer service, diagnosing customer needs and concerns



  • Handle difficult customer calls in a courteous
and professional manner



  • Correctly enter information into our Customer
Relationship Management (CRM) system according to the customer's needs and/or

concerns



  • Communicate company policies and provide
creative approaches to resolve customer issues such as billing errors or

service opportunities



  • Display exceptional decision-making and problem
solving capabilities to take immediate action on all calls



  • Achieve monthly sales/product education goals by
making recommendations from out healthy hydration portfolio



As the nation’s leading bottled water company, Nestlé Waters North America Inc. is dedicated to providing customers with healthy hydration options. Alongside that, we are also committed to developing our people – enabling them to make the most of the many elements that help them to succeed.



Nestlé Waters’ customer contact center is conveniently located on the Taunton/Raynham line, less than 30 minutes from Fall River and New Bedford. The Customer Service Representative (CSR) is a non-exempt role with pay starting at $15.00 per hour and with the potential to earn monthly bonuses of up to $500 based on achievement of key performance indicators.



Key Responsibilities



The primary role of a CSR is to provide customer assistance on a wide array of topics including, but not limited to: general inquiries, product and service inquiries, billing questions and other concerns. Therefore, candidates must demonstrate a fundamental commitment to providing a world-class customer service experience as follows:



Service the Customer:

Respond to incoming calls from existing residential and commercial clients with a goal of providing world-class customer service

Diagnose customer needs and/or concerns

Handle difficult customer calls in a courteous and professional manner

Create and maintain a positive and professional connection with caller at all times



Problem Resolution:

Correctly enter information into our Customer Relationship Management (CRM) system according to the customer's needs and/or concerns

Communicate company policies and provide creative approaches to resolve customer issues such as billing errors or service opportunities

Display exceptional decision-making and problem solving capabilities to take immediate action on all calls



Revenue Generation:

Ability to assess customers’ needs and satisfy them with recommendations from our healthy hydration portfolio

Achieve monthly sales/product education goals

What



you need to have:

  • High school diploma or GED
  • Minimum of 1 year previous customer service
and/or call center experience



  • Ability to thrive in a fast-paced environment
To our veterans and separated service members: you

are at the forefront of our minds as we recruit top talent to join Nestlé. The

skills that you have gained while serving our country, such as adaptability,

agility, and leadership, are aligned with the skills that we look for when we

think about what success looks like at Nestle. We hope that you will consider

sharing in our mission and purpose to enhance quality of life and contribute to

a healthier future.



Nestlé Waters North America is the nation’s

leading bottled water company. Our water brands include Poland Spring,

Arrowhead, Ozarka, Deer Park, Zephyrhills and Ice Mountain, Nestlé Pure Life,

S. Pellegrino, Perrier and Acqua Panna. We’re passionate about creating shared

value for society in all kinds of ways: from providing careers and benefits to

communities where we operate to environmental stewardship – most notably

responsible water management, lightweight packaging and advancing recycling in

America. As a valuable part of our team, you’ll receive a competitive total

rewards package – something that will provide you with the support you need to

thrive both inside and outside of work. It’s not just the work that you’ll find

fulfilling here though. As you build a career with us, you’ll receive exactly

the kind of benefits you’d expect from a leading name in healthy hydration. The

only question is, what elements will help you succeed at Nestlé Waters?
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