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Customer Experience Representative - Retention


Customer Experience Representatives are responsible for providing support and facilitating interactions with our residential customers regarding billing, repair and retention. Acts as a primary point of contact for the customer, taking ownership of customer interactions cross-functionally through to completion. Establishes and maintains positive, productive ad trusting relationships with customers to foster long-term loyalty and complete satisfaction, upholding Comcast's commitment to the customer experience through our Operating Principles, Net Promoter Score (NPS), Voice of the Customer (VOC) surveys and the Comcast Customer Guarantee. Effectively uses systems and advanced tools to accurately and confidently handle customer inquiries for company products.

Employees at all levels are expected to:

- Understand our Operating Principles; make them the guidelines for how you do your job

- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services

- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences

- Win as a team - make big things happen by working together and being open to new ideas

- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers

- Drive results and growth

- Respect and promote inclusion and diversity

- Do what's right for each other, our customers, investors and our communities

Job Type: Full-time

Pay: $15.00 per hour

Benefits:

  • 401(k)
  • 401(k) Matching
  • Dental Insurance
  • Employee Discount
  • Flexible Schedule
  • Health Insurance
  • Life Insurance
  • Paid Time Off
  • Tuition Reimbursement
  • Vision Insurance

Supplemental Pay:

  • Bonus Pay
  • Commission Pay

Experience:

  • Customer Service: 1 year (Preferred)

Additional Compensation:

  • Commission
  • Bonuses

Work Location:

  • One location

This Job Is:

  • A job for which military experienced candidates are encouraged to apply
  • A job for which all ages, including older job seekers, are encouraged to apply
  • Open to applicants who do not have a college diploma

Schedule:

  • Weekends required
  • Night shift
  • 8 hour shift

Company's website:

  • https://jobs.comcast.com/

Benefit Conditions:

  • Waiting period may apply

Work Remotely:

  • Yes
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