n-a technical customer operations manager

Technical Customer Operations Manager

Astronomer is scaling and we need someone to help build great experiences for leadership to operate the business. This might include reimagining our billing processes, integrating various databases so that we can have a complete visualization for our customers, defining and improving processes, etc.

The ideal candidate will be someone who can can apply product management and UX methodologies to create/manage processes and creating visualizations with multiple integrated data sources. You'll work with various business units like Finance, Customer Success, Support, Engineering, Sales, etc to determine and prioritize the needs and the Data Ops and Engineering teams to execute.

  • 5+ years of relevant experience with technical products, organizations, and processes
  • Ability to synthesize a lot of disparate information
  • Map and improve processes
  • Transform business needs to technical requirements
  • An ability to summarize and communicate complex topics in a simple way
  • Curiosity, persistence, and not a jerk
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