sales-marketing customer service representative

Customer Service Representative


Do you enjoy helping customers and adapting to solve problems? Do you go above and beyond to help your customers and your team? Are you interested in developing your skills with a growing, global company?

ReSource Pro is looking for service-centric individuals to join our award-winning customer service team. As an inbound Customer Service Representative, you will deliver excellent service to our customers and clients through inbound calls. Our Insurance Experience Center in Lincoln, Nebraska is growing, and we are interested in passionate and dedicated individuals that can help advance our mission of operational excellence and superior customer service.

We hire the best because our service is only as good as the people delivering it. Were committed to hiring individuals who engage in our amazing culture and embrace our Core Values: Commitment to Community, Teamwork, Passion for Excellence, Service-Centric, and Best Self.

Work Environment:

The hours of operation for this position are Monday - Friday from 8:00 am to 7:00 pm. We currently have openings, for day shifts, mid-shifts, and evening shifts within our hours of operation. Due to the current situation of COVID-19, our Lincoln Insurance Experience Center is currently operating on a 100% virtual basis, which means all initial operations would be handled in a remote setting. If you are hired, we will work with you to ensure your temporary home office setup promotes a positive working experience.

The gig:
  • Problem solve with our customers and have a smile the whole time
  • Receive inbound communications and make outbound calls
  • Navigate multiple computer systems and apps to solve problems
  • Record accurate information based on customer interactions
  • Customer service is our focus, but we look for people to go the extra mile
  • Attention to detail on multiple tasks
  • Team is number one and your voice will be collaborative
  • As a global company you will work with teams from multiple cultural backgrounds
Work perks:
  • Remote work environment to promote employee safety
  • Relaxed business casual dress code
  • Generous PTO plan with paid holidays
  • 100% paid Employee Healthcare on Day 1
  • Eligible for all medical, dental, and vision benefits on Day 1
  • 401k with employer match, vested on Day 1
  • Organization-wide focus on growth and development
  • Opportunity to learn and develop skills
Experience and qualities that excite us:
  • Customer service experience
  • Interaction with customers over the phone
  • Determination to go the extra mile
  • Ability to make decisions and use judgement
  • Excitement to further your career
  • Speak with confidence
  • Attention to detail
  • Comfort with technology and computer software
  • Consistent work history
  • Bachelors degree preferred

ReSource Pro brings to the insurance industry tools, technology and strategic services that enable profitable growth through operations excellence. Headquartered in New York, ReSource Pros global service centers address client operational needs around the clock. Recognized as an industry thought leader and listed as one of Inc. 500/5000 Fastest Growing Private Companies annually since 2009, the company is renowned for its focus on innovation, service excellence and trusted partnerships, and its unique productivity platform for insurance operations and sales. Over 4,000 ReSource Pro employees provide dedicated support to hundreds of insurance organizations, consistently achieving a 97% client retention rate for over a decade.

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