indeed.com sales-marketing ecommerce content service specialist

Ecommerce Content Service Specialist


If you are looking for a rewarding career opportunity with significant growth potential, join Team MBS - a progressive Midwest Building Products Distributor!

As a family owned and operated business, Modern Builders Supply (MBS) distributes name brand roofing, siding, windows and doors, kitchens, decking and so much more.

Twenty-six distribution centers and nearly 400,000 sq. ft. of manufacturing makes MBS the premier distributor in the Midwest with the vision to be “SIMPLY THE BEST.”

As a Content Service Specialist, a few of your responsibilities will include but are not limited to providing excellent customer service, answering phones and emails, documenting customer communication into CRM, proactive phone calls to potential customers, conducting product research, copywriting, uploading product details into spreadsheet templates, loading/listing products on BuyMBS.com and Amazon, basic photo editing, continuous website maintenance and product listing enhancements on all platforms.

Successful candidates must be work oriented, have initiative, ambition, and a desire to learn the business from the ground up. Excellent written and verbal communication skills needed with an emphasis toward customer satisfaction.

Essential Functions of Position:

Customer Service

  • Answer incoming calls and emails in an efficient manner
  • Identify and handle customer questions, concerns, and overall needs
  • Provide accurate answers and solutions to customer queries
  • Enter and process new orders from customers
  • Maintain customer and contact data in our CRM system

Content

  • Research product information and data collection as needed for the proper upload of new and existing products
  • Communicate with vendors for marketing materials
  • Input all required data into a standard template via Aspdotnet Storefront
  • Verify information of product to ensure they meet company standards
  • Optimize new and existing products to maximize SEO (Search Engine Optimization) potential to ensure high rankings in top search engines

o Category Pages (Landing Pages)

o Product Pages

  • Performs other duties as assigned
  • Submit all completed products daily to the Senior Content Specialist for review

Knowledge, Skills, and Abilities:

Software

  • Excel / Google Sheets required
  • Google Docs
  • GIMP / Image editing software a plus
  • Ecommerce software such as ASP.Net Storefront or Amazon is a plus
  • CRM

Knowledge of:

  • Keyword placement and other SEO best practices within Amazon
  • BuyMBS.com & Amazon product and category listings
  • Products and a basic knowledge of sales and customer service principles
  • Building products industry preferred

Skilled In:

  • Organization and attention to detail
  • Strong written and verbal communication, including impeccable spelling and grammar
  • Efficient problem-solving
  • Copywriting for web and SEO
  • Time management with the ability to focus on multiple issues simultaneously
  • Professionalism and a willingness to learn

Ability to:

  • Learn in a fast paced and friendly environment

Other Characteristics:

  • Degree in Sales, Marketing or Ecommerce preferred
  • 1-3 years of customer service or sales experience preferred

Why Join Team MBS

  • Competitive wages
  • Medical, dental, vision and life insurance
  • 401k with Company match
  • Paid vacation
  • Plus more!

Job Type: Full-time

Benefits:

  • 401(k)
  • 401(k) Matching
  • Dental Insurance
  • Disability Insurance
  • Employee Discount
  • Health Insurance
  • Life Insurance
  • Paid Time Off
  • Referral Program
  • Vision Insurance

Schedule:

  • Monday to Friday

Experience:

  • sales: 1 year (Preferred)
  • customer service: 1 year (Preferred)

Education:

  • High school or equivalent (Required)

Work Remotely:

  • Temporarily due to COVID-19
special offer