sales-marketing folsom - social media content moderator

Folsom - Social Media Content Moderator

Basic Information

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Description and Requirements

Position Overview:

The Ads Services Specialist position supports the newest social media network for short-form videos. responsible for ensuring legal compliance and safety of monetized advertising content uploaded to the platform.

Note: This position will start as a work-from-home position and may transition to onsite within our contact center at a later time. The ideal candidate should be flexible to work in either environment.

Location: Folsom, California

Specific Responsibilities:
  • Evaluate content of advertisements by referring to Ads Review Guidelines and Desktop Procedure
  • Uphold a high standard of accuracy and quality while fulfilling job responsibilities
  • Participate in frequent refresher training to always conduct correct moderating policies
  • Make suggestions for improving efficiency
  • Cooperate with other businesses related functions to complete the designated work and handle temporary tasks
  • Take regular working summary and reflection, continuously review and improve the performance on both quality and efficiency, and bring timely feedback of the issues and optimization opportunities found in the work

Job Requirements:
  • Demonstrated stable job tenure
  • Social media savvy
  • Ability to to perform duties objectively, devoid of inherent biases or personal beliefs
  • Strong emotional intelligence and resilience
  • Accurate and critical work attitude
  • Proclivity towards complying with procedures, policies and objectives set in place and taking a disciplined approach when undertaking tasks
  • Strong analytical and research skills
  • Ability to work in fast and evolving workflows with eye for detail
  • Ability to think critically and make quick decisions
  • Collaborative and has a growth mindset
  • Computer fluency and understanding of software and advanced internet functions
  • Strong spelling, grammar, and reading skills
  • Ability to maintain a high degree of confidentiality while meeting strict deadlines
  • Experience in content or community moderation is a plus
  • High school diploma or equivalent
  • Must have open availability - hours of operations are 24/7 so flexibility with scheduling is needed.
  • Must be able to pass a standard background check

Work-From-Home Requirements:
  • Dedicated, private home workspace free of distractions and interruptions
  • Established home internet connectivity; minimum internet download speed of 15 mbps | upload speed of 10 mbps
  • Understand own network environment at home
  • Ability to troubleshoot own devices & connectivity

Pay rate: $16.00/hr (+ $25 work-from-home allowance per paycheck; paid bi-weekly)

Additional Job Description

Join a company that appreciates your energy, drive, and enthusiasm just as much as your skills. We obsess over providing world-class experiences to our customers and weโ€™re looking for individuals who are committed to the same goal. We pride ourselves on maintaining a culture based around teamwork, quality, innovation, and constant growth and development.
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