glassdoor.com sales-marketing customer support technician i

Customer Support Technician I


Job Description

Under the direction of the Information Technology Service Manager, the incumbent is expected to learn, develop, and perform the processes and procedures associated with software support, desktop/laptop repair and deployment, imaging, and configuration, while demonstrating good communication skills, providing excellent customer service and adhering to security best practices. Work consists of varied, non-standardized tasks, requiring application of numerous laws, rules, regulations, and procedures. Technicians are required to exercise good judgment and individual initiative in handling routine work and special assignments. Work is reviewed through observation and results obtained.

Requires scheduled on-call availability.

Qualifications:

*Requires a high school or general equivalency diploma from an institution accredited by an accrediting body recognized by the U. S. Dept. of Education or licensed as a degree granting institution by the Commission for Independent Education.

*Diploma or certificate from a Technical School in Computer Systems and/or Information Technology

*And one (1) year of experience in information technology that includes customer service

*Or graduation from an accredited college or university with an associate’s degree in Information Technology, Computer Science, Computer Technology, or related field;

*Or equivalent combination of education and experience

*Must possess a valid Florida driver’s license

Applicants must be tobacco/nicotine free for six months prior to submitting application and during length of employment.

The Pinellas County Sheriff’s Office strives to provide our employees with the best benefits possible. Some of the benefits are Annual Leave (120 hours), Health Insurance, Wellness Incentives, and Education Assistance Program.

The Pinellas County Sheriff’s Office is an EEO/ADA employer and is committed to being a drug free workplace.

Job Type: Full-time

Pay: $38,934.00 per year

Benefits:
  • Dental Insurance
  • Health Insurance
  • Life Insurance
  • Paid Time Off
  • Retirement Plan
  • Tuition Reimbursement
  • Vision Insurance
Company's website:
  • https://www.pcsoweb.com/administration/human-resources/current-openings#CurrentOpenings
Work Remotely:
  • No
special offer