glassdoor.com sales-marketing customer service representative

Customer Service Representative


At Citizens State Bank, we work hard to meet the financial needs of the individuals, businesses, and organizations we serve. We are steadfastly committed to providing a superior banking experience by delivering personalized attention and service along with convenient access to modern banking technology. Our employees are our most valuable asset, and we believe strongly in investing in their professional development and fostering a positive work environment where they may thrive. We are dedicated to being a community organization that ensures that resources remain locally invested for the benefit of those we serve.

SUMMARY OF JOB:
The Teller serves as the primary point of contact for customers and non-customers by providing prompt, efficient and accurate customer service; representing the Bank in a courteous, professional manner; and being alert to customer needs and willing to cross-sell or refer the customer to the appropriate staff. Ensures all transactions are completed efficiently and accurately while maintaining customer confidentiality. Responsible for balancing all financial transactions performed during work shift.
ESSENTIAL JOB DUTIES:
  • Process customer transactions, including receiving deposits, verifying cash and endorsements and issuing receipts, installment loan payments, making withdrawals, cashing checks, selling money orders, providing customer account printouts and scanning work for remote capture.
  • Effectively cross-sells the Bank’s services and products.
  • Provides customer access to safe deposit boxes (where applicable), answers the telephone, types or keys miscellaneous reports, forms, documents and other correspondence as needed.
  • Responsible for opening/closing procedures of branch.
  • Balances transactions at end of day and verifies cash totals.
  • Completes daily reports, logs and necessary documentation.

    REQUIRED EDUCATION, EXPERIENCE AND SKILLS:
  • High School Graduate or Equivalent Required.
  • Interpersonal skills to represent the Bank in a positive way in dealing with customers and other employees.
  • Cash handling and balancing experience and accuracy highly preferred.
  • Customer service and retail sales experience preferred.
  • Ability to operate on-line teller terminal and other standard office equipment such as a computer, typewriter and 10 key calculator/adding machine.
  • Ability to stand for long periods of time and lift 15 to 30 pounds.
  • Excellent verbal, written and interpersonal skills.
  • Successful completion of teller training and any other compliance training deemed necessary by the Bank.
EQUIPMENT USED:
  • Computer
  • Typewriter
  • Ten-Key calculator
  • Scanner/Copier/Fax
  • Coin Machine

    Citizens State Bank is an Equal Opportunity Employer, M/F/Disability/Protected Veteran

    Job Type: Full-time

    Pay: $15.00 - $17.00 per hour

    Benefits:
  • 401(k)
  • 401(k) Matching
  • Dental Insurance
  • Disability Insurance
  • Flexible Spending Account
  • Health Insurance
  • Life Insurance
  • Paid Time Off
  • Parental Leave
  • Professional Development Assistance
  • Vision Insurance
Schedule:
  • Monday to Friday
  • Weekends
Experience:
  • sales: 1 year (Preferred)
  • customer service: 1 year (Preferred)
Education:
  • High school or equivalent (Required)
Work Location:
  • One location
  • Multiple locations
Communication method(s) used:
  • Phone
  • In person
Job Duties:
  • Answer incoming customer inquiries
  • Collaborate with management teams to stay updated on new products, services, and policies
  • Record customer information within our customer service database
  • Engage with clients in a friendly and professional manner while actively listening to their concerns
  • Offer support and solutions to customers in accordance with the company's customer service policies
  • Other duties as requested
This Job Is:
  • A job for which military experienced candidates are encouraged to apply
  • A job for which all ages, including older job seekers, are encouraged to apply
  • Open to applicants who do not have a college diploma
Company's website:
  • citstatebank.com
Company's Facebook page:
  • www.facebook.com/citstatebank
special offer