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Remote Mortgage Customer Service Representative

Remote Mortgage Customer Service Representative

We are seeking an experienced Remote Mortgage Customer Service Representative to join our clients team! The Representative will be providing customer support and Mortgage services for the company.

The Remote Mortgage Customer Service Representative will be responsible for:

  • Job Description

    SVS Group is a leading Staffing Firm that has been around for over 20 years. We offer a variety of opportunities for employment Local and Nationwide. We are excited to be the ones to help you land our Remote Underwriter opportunity with our Client who has changed the Mortgage Industry.

    We have currently partnered up with a Company that is considered a โ€œone-stop shopโ€ for Mortgage Solutions. Our Client provides risk mitigation services to clients in many segments of the residential and commercial mortgage industry, originators, issuers, investment banks, investors, and portfolio managers. Services include but are not limited to, the areas of Quality Assurance, Due Diligence, Portfolio Management, Asset Recovery, and Servicing Surveillance.

    Salary: $20.00 to $21.00 /hour

Customer Service Representative

Duties & Responsibilities

  • Use manual and automated calling strategies to locate and contact delinquent homeowners
  • Analyze financial information and identify issues
  • Set up customized payment solutions that cure their delinquencies
  • Handle multiple mortgage products that are imminent or delinquent, as governed by investor
  • Maintain updated loan files to ensure a comprehensive record of every transaction
  • Help prevent foreclosure through various loss mitigation options (e.g. modification, forbearance, etc.).
  • Review homeowner financial records (e.g. statements, tax returns, credit reports, etc.) to determine the best loss mitigation solution for them.
  • Answer homeowner questions: provide quick and thorough responses to escalated homeowner issues.

  • The Successful Candidate Needs

  • English fluency required
  • Exceptional negotiation skills.
  • Outstanding telephone and written communication skills.
  • Familiarity with Internet-based search techniques (including the use of skip-tracing solutions).
  • The ability to maintain professional conduct when dealing with people of any mood or personality type.
  • Familiarity with lending-related terminology and processes, especially related to mortgage delinquency.
  • Excellent reasoning and research skills; the ability to see the 'big picture' and manage the details.
  • The ability to safeguard confidential customer and company information.
  • A solid work ethic, high integrity, a positive attitude, and strong attention to detail.
  • The ability to follow instructions but work with minimal direct supervision.
  • Excellent keyboarding skills.
  • Proficiency with technology not limited but including Microsoft Windows-based computers and Microsoft Office software (Word, Excel, Outlook, PowerPoint, etc.).

  • Education & Experience

  • High-school diploma (required).
  • College degree (preferred, but not required).
  • Over 1 year of loss mitigation, collections, or related mortgage-servicing experience (preferred, but not required). We will consider other relevant or similar experience.

  • Hours & System Requirements

  • The hours and shift will vary based on business needs, but there is an expectation that a successful candidate will work in a full-time capacity which will include 8 hours daily between the hours of 8:00 am - 10:00 pm local time.
  • Secure home office consisting of:
  • Dedicated high-speed Internet (Cable, DSL, Fiber) with access via a hardwired connection (not wi-fi)
  • Dedicated space where others cannot hear voice conversations, is free from background noise and other distractions
  • Suitable Ergonomic Chair and desk combination suitable for use to handle a desktop PC and laptop, two monitors, keyboard, mouse and assorted network gear.
  • Must be able to remain in a stationary position for long periods of time. Must be able to effectively access/operate and interpret information on computer screens, documents, and reports. Must be able to effectively communicate with all homeowners, fellow associates, and other persons by phone (using a headset) and in writing.

  • Job Types: Full-time, Contract

    Recommended skills

    Loss Mitigation

    Credit Reports



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