indeed.com sales-marketing remote customer service representative

Remote Customer Service Representative


Full Time/Part Time Call Center Agent Opportunities:

FT/PT $10.50 + Benefits for Full time employees (35 hrs +)

Come join a fun, fast paced call center! We are looking for hardworking, passionate candidates for full-time and Part-time agent positions.

AnswerNet has been in business for over 20 years, with the Mission of “providing people, services, and technology to allow our clients to run their businesses their way.”

We have over 30 contact centers across the US and Canada, and are quickly growing!

Our contact center provides inbound and outbound services, and we are currently hiring Full-Time and Part-Time Customer Service Agents, specializing in servicing several accounts in professional industries.

We are seeking people with drive and ambition, self-motivated team players. Reliability, performance and positivity will set you up for success within AnswerNet. We promote from within whenever possible and are seeking people who have what it takes to advance within the company.

Requirements:

  • Professional, friendly, clear voice
  • High-Level People Skills, Active Listening Skills, and Strong Communication Skills
  • Outstanding attendance and punctuality
  • Reliable transportation
  • Customer Service experience preferred
  • Basic Computer Skills a must

General Duties Include:

  • Typing
  • Data capture and entry
  • Answering customer/client requests and inquiries concerning services, products, and claims
  • Maintaining a working knowledge of campaign products, services and promotions

Valued but Not Required Skills and Experience:

  • One year or more previous high-volume Contact Center experience
  • Experience in an inbound/outbound environment
  • Professional verbal and written communication skills
  • Working at a desk for long periods of time

Job Types: Full-time, Part-time, Temporary

Pay: $10.50 per hour

Benefits:

  • Flexible Schedule

Schedule:

  • Day shift
  • Monday to Friday
  • Night Shift
  • Weekends

Supplemental Pay:

  • Bonus Pay

COVID-19 considerations:

REMOTE WORK AVAILABLE FOR QUALIFIED CANDIDATES

Experience:

  • call center: 1 year (Preferred)
  • customer service: 1 year (Preferred)
  • Basic Computer Skills: 1 year (Preferred)

Education:

  • High school or equivalent (Preferred)

Location:

  • Hays, KS 67601 (Preferred)

Work authorization:

  • United States (Required)

Application Question:

  • DO YOU HAVE HIGH SPEED INTERNET, PC/LAPTOP WITH WINDOWS 7 OR HIGHER (APPLE/MAC IS NOT COMPATIBLE) AND HAVE OR WILLING TO PURCHASE USB HEADPHONES WITH MICROPHONE?

Communication method(s) used:

  • Email
  • Phone
  • Chat

Employment Length:

  • Varies

Job Duties:

  • Answer incoming customer inquiries
  • Collaborate with management teams to stay updated on new products, services, and policies
  • Record customer information within our customer service database
  • Engage with clients in a friendly and professional manner while actively listening to their concerns
  • Offer support and solutions to customers in accordance with the company's customer service policies
  • Other duties as requested

This Company Describes Its Culture as:

  • Detail-oriented -- quality and precision-focused
  • Innovative -- innovative and risk-taking
  • Aggressive -- competitive and growth-oriented
  • Outcome-oriented -- results-focused with strong performance culture
  • Stable -- traditional, stable, strong processes
  • People-oriented -- supportive and fairness-focused
  • Team-oriented -- cooperative and collaborative

This Job Is:

  • A job for which military experienced candidates are encouraged to apply
  • A “Fair Chance” job (you or the employer follow Fair Chance hiring practices when performing background checks)
  • A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
  • A job for which all ages, including older job seekers, are encouraged to apply
  • Open to applicants who do not have a college diploma
  • A job for which people with disabilities are encouraged to apply

Company's website:

  • www.answernetcom

Work Remotely:

  • Temporarily due to COVID-19
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