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Technical Support Associate


Position Overview



Are you a problem solver? Do you like helping people? Do you have a passion for technology and a want for professional technical experience? If you answered yes, we are looking for you to join our Alarm.com Technical Support team. Our office is in one of the tallest buildings in Bloomington, MN which offers amazing views of the entire metro area. In this role, you will work closely with our dealer partners by ensuring devices in end user's homes and business are functioning properly.



Prior technical knowledge is not required, however, technical curiosity and willingness to learn are mandatory. In fact, candidates without previous technical support experience are strongly encouraged to apply; we see great success in retail, food service, and hospitality candidates that are looking to make a career change.



While providing unprecedented service, our team also focuses on making work fun! No matter what your interests are will you find like-minded people at Alarm.com. You can be a part of our amazing community that includes; monthly game nights (D&D, Azul, Splendor), nerf wars during the workday, themed potlucks, group outings, trivia nights, and countless other activities.



Join our award-winning Top Workplace! We even have a casual environment (yes, you really can wear jeans to work.)



  • We are looking for multiple associates to start on August 10th; interviews will be conducted immediately.



  • Responsibilities

    • Provide exceptional phone-based customer support regarding Alarm.com products and services
    • Be inquisitive, logical, and persistent in developing troubleshooting steps to remedy any technical concerns and find solutions
    • You must be a positive and proactive problem-solver with the ability to think on your feet while providing excellent customer service.
    • Share knowledge within the team via documentation, on-going training, and participation in lab exercises and product testing
    • Collaborate with other team members to ensure on-going improvements in quality and service
    • And have fun in a stimulating and fast-paced environment in which you'll never be bored and you're constantly learning


    In joining the technical support team, you will learn about:

    • Alarm.com's products, services, and devices by participating in extensive in-house training sessions and having hands-on experience in setting up a complete Alarm.com system
    • The security industry, Alarm.com's business model, marketing strategies, and how we work together with the dealers




    Requirements

    • It is a requirement that you work out of our Minnesota office for this position, remote positions are not available
    • Strong customer service orientation and disposition
    • Interest in technology (although prior related technology expertise is not required)
    • Ability to work in multiple technical mediums simultaneously while remaining attentive to customer and their concern
    • Demonstrated experience with logical thinking and problem solving
    • Strong technical aptitude and computer skills (e.g., Web-based applications, Mobile applications, Excel, Word)
    • Excellent written and verbal communication skills
    • A self-starter who is able to operate independently, within a team environment
    • Bachelor's Degree, preferred
    • Phone-based support skills, preferred
    • Fluency in Spanish, French, or Portuguese is a plus


    WHY WORK FOR ALARM.COM?

    • Collaborate with outstanding people: We hire only the best. Our quality standards are high and our employees enjoy working alongside other high achievers.
    • Make an immediate impact: New employees can expect to be given responsibility for bringing new technologies to the marketplace within weeks. You are empowered to perform as soon as you join the Alarm.com team!
    • Gain well rounded experience: Alarm.com offers a diverse and dynamic environment where you will get the chance to work directly with executives and gain a broad knowledge base across multiple areas of the business.
    • Work with latest technologies: As we continue to lead the industry, we require expertise across a broad spectrum of technologies including short and long-range wireless communication, video surveillance, lighting and HVAC automation, web development, and backend application development and hosting.
    • Focus on fun: Alarm.com places high value on our team culture. We even have a committee dedicated to hosting a stand-out holiday party, happy hours, and an annual corporate retreat.




    Company Information



    Alarm.com is the leading cloud-based platform for smart security and the Internet of Things. More than 6 million home and business owners depend on our solutions every day to make their properties safer, smarter, and more efficient. And every day, we're innovating new technologies in rapidly evolving spaces including AI, video analytics, facial recognition, machine learning, energy analytics, and more. Alarm.com earned the Top Workplace™ award for our employee culture and the meaningful work we do to give property owners peace of mind, help them conserve energy and water, and stay connected to loved ones. We're seeking those who are passionate about creating change through technology and who want to make a lasting impact on the world around them.



    Company Benefits



    Alarm.com offers competitive pay and a generous benefits package starting on day one of employment including 100% paid medical for employees, a health savings account option with company contribution, waiver allowance, 401(k) with employer match, paid holidays, paid time off starting at 4 weeks and increasing with tenure and paid maternity/paternity leave. We offer a casual dress work environment, annual company retreat, gym subsidy, and education assistance program. We also offer an on-site exercise facility complete with locker rooms, a café, yoga/Pilates classes and a convenience store. Our building also offers other convenient services such as shoe shining, an ATM, dry-cleaning, free covered parking and a car wash. In the office, we enjoy collaborative work areas, ping-pong, panoramic views of the metro area as one of the tallest buildings in Bloomington!



    Alarm.com is an Equal Opportunity Employer



    In connection with your application, we collect information that identifies, reasonably relates to or describes you ("Personal Information"). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies..Show moreShow less


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