workingnomads.co sales-marketing customer service representative

Customer Service Representative


Cust Care Rep I

Work From Home/Remote

Job Description

· Responsible for providing initial contact between distinct Care Management programs and specific identified members.

· Under direct supervision handles inbound/outbound enrollment and engagement calls with eligible members to provide information regarding program features.

Primary duties may include, but are not limited to:

  • Gathers and records appropriate member information in accordance with policies and procedures via telephone.
  • Encourages members to participate in the Care Management programs by providing information about the program, outlining program features/value and explaining available services.
  • Records call details and utilize call scripts as needed based on client requirements.
  • Directs member inquiries to appropriate clinical staff.
  • Initiates referrals and manages consults from clinicians for participants registered in Care Management.
  • Gathers information from hospitals, health plans, physicians, patients, vendors and other referral sources.
  • Contacts physician offices to obtain demographic information or related data as needed. Requires HS diploma or the equivalent;
  • 6 months experience in a telesales or customer service demonstrating ability to influence customers/ members; or any combination of education and experience, which would provide an equivalent background.
  • Computer/keyboarding proficiency and the ability to follow defined policies and protocols required. Knowledge of company products, services and benefits preferred.

Cust Care Rep I





Job Requirements:

Education:

· Requires a HS diploma or equivalent; up to 1 year of previous experience in an any customer service environment; or any combination of education and experience, which would provide an equivalent background.

Cust Care Rep I





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