sales-marketing customer service representative

Customer Service Representative

We are constantly on the lookout for professionals to fulfill the staffing needs of our Direct clients, and we currently have a job opening that may interest you.

Job Title: Customer Service Representative

Location: Remote

Duration: Contract

Required: Life, Accident & Health license


Job Description:        

Handle inbound and outbound calls via 800 lines

- Respond to customer communications via email and phone

- Maintain service, quality and timeliness standards

- Manage priorities and work distribution

- Interact with other departments on various projects including new programs, products, and technology

- Support knowledge management transfer within the department through training, quality and intranet projects

- Support the Group Insurance for Firms team and management to address product information, and policies and procedures with carriers, auditors and business partners

- Analyzes transactions, correct records and adjusts errors as needed on Group policies



Life, Accident & Health license

- Demonstrated skills and abilities to be goal-oriented and solve complex issues

- Learn multiple products to support revenue growth for program business

- Possess excellent organizational and verbal communication skills

- Possess excellent written communication skills for customer correspondence

- Ability to provide excellent quality service to customers

- Demonstrated ability in handling details and key follow up capability

- Strong PC skills with solid knowledge-based in Word, Excel and PowerPoint software

- Ability to identify process efficiencies and handle daily activities in a thorough and accurate fashion

- Ability to work independently and as a team member


Thanks & Regards,

   Durga Shanker Sharma

E-mail: [email protected]

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