linkedin.com sales-marketing online customer service agent - work from home

Online Customer Service Agent - Work From Home


To be considered for the position, you must apply here:

https://www.wrrk.com/i/job/customer_service_professional



  • At wrrk.com, we believe that every company should be able to have a world-class customer service organization, without having to build it all from scratch. So that’s what we do. We are a remote customer service team for start ups.

    We provide our clients with dependable, empathetic and best in class customer support. We are looking to add top-ranked customer service professionals to our growing team. We are a metrics-driven, results-oriented team providing customer service as well as technical support to brands customers love.

    We offer paid training and set schedules with flexible shifts available. All positions require full-time availability. All applicants must be eligible to work in the U.S.



    Key Responsibilities

    • Help customers via phone and/or email and online chat to ensure they have the best possible experience
    • Triage and resolve customer support inquiries/issues effectively and in a timely manner.
    • Collaborate with the wrrk team to improve processes and outcomes
    • Multitask while maintaining attention to detail and quality
    • Take ownership of issues and see them through



    Required Skills

    • You must have a minimum of 1 year of online customer service experience in a high-volume, dynamic and metrics-driven environment
    • Comfortable and able to provide phone support
    • You must have access to a dedicated, quiet work space
    • Experience with Zendesk or any other helpdesk software
    • Experience with Slack or any other online communication tool
    • Remote work experience is a plus
    • Make good judgment decisions in accordance with policies and procedures.
    • Demonstrate strong attention to detail to ensure all systems, both hardware and software, are functioning properly.
    • You must be able to type quickly and accurately
    • You must be able to communicate clearly
    • You must be empathetic
    • You must be a tireless team-player
    • You must have a proven record of showing up on time
    • You are driven to solve problems
    • You demonstrate good judgment



    What We Offer

    • Unique opportunity to work from the comfort of your own home while earning a regular hourly paycheck
    • Paid training
    • Set schedules - 40 hours/week with flexible shifts available
    • Career advancement opportunities, 100% of our leaderships roles come from internal promotions
    • Medical, vision and dental benefits for full-time employees



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    To be considered for the position, you must apply here:

    https://www.wrrk.com/i/job/customer_service_professional



    Dependable and empathetic, US-based customer support team. Trusted by the brands that customers love. We help companies delight millions of customers.Show moreShow less

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