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Remote Customer Service Representative


EOS USA is a national Accounts Receivable Outsourcing (ARO) company headquartered in Norwell (MA) with regional offices in Chicago (IL), Dallas (TX) and Somerset (KY) and In total, EOS USA employs over 1200 employees across North America.

EOS USA is a division of the EOS Group, one of Europe's largest ARO companies with over 40 subsidiaries, 4,000 employees and an operational presence in 23 countries. As part of the EOS Group, we enjoy an international presence and unparalleled global reach in our industry

Position: Customer Service Representative

Responsibilities

· The handling of inbound and outbound calls

· Maintaining and documenting accurate records within the customer’s account with a one call resolution

· Conduct account research and general analysis in order to assist customers

· Interacting with customers in order to resolve outstanding account balances and assist with payment plan set-up

· Follow company and client policies and procedures which include scripts, properly verifying the customer and ensuring a high level of customer service on all calls

· Maintaining call control, including a high level of professionalism and ensuring quality assurance scores are at a proper level

· Navigating Client Systems

· Other related duties as assigned

Hours/Schedule: This is a full time/40 hour a week position

Work schedule will be Monday - Friday 11:00amEST - 7:30pmEST

High speed internet is required for this position. You must have the following internet requirements in your home:

High speed Internet speed test required: greater than 50 download and greater than 10 upload. Also, must have ethernet cable modem/router ready

2 week Training Class will require the following home equipment:

· Personal phone for conferencing into training

· Personal computer to use for first 2 weeks of training -This would apply to the initial training session only – test your personal computer below before applying – if these applications do not work your system will not be compatible for training

Zoom:

https://support.zoom.us/hc/en-us/articles/201362023-System-Requirements-for-PC-Mac-and-Linux

To join a test meeting and test your speakers/microphone:

https://zoom.us/test

Webex:

Join a test meeting:

https://www.webex.com/test-meeting.html/

Position Requirements:

· Must have at least 1 year of experience on the phone customer service and this must be within the last 3 years

· Home Office must have a professional work environment away from ambient noise to perform job

· High speed internet connection required with Ethernet cord to company computer (speeds 75+ download & 10+ upload minimum, WiFi internet will not work with company equipment)

· Phone accessible for assistance

· High school diploma, GED or equivalent

· Strong grammatical and oral skills to communicate with consumers in a professional manner

· Strong work ethic and the ability to strive in a fast-paced work environment

· Ability to work independently from your home office space. Also, must be available through company email, online messenger and cell phone during all scheduled shifts.

· Must be a dependable, reliable, and courteous candidate as this position serves as the only point-of-contact for the client

We offer:

· Paid training

· Paid time off

· Paid holidays

· Company match 401K plan

· Comprehensive medical/dental plan

EOS USA is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or protected veteran status.

Job Type: Full-time

Pay: $12.50 per hour

Benefits:

  • 401(k)
  • 401(k) Matching
  • Dental Insurance
  • Health Insurance
  • Life Insurance
  • Paid Time Off
  • Vision Insurance

Schedule:

  • Monday to Friday

Work Location:

  • Fully Remote

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